Provider — How World Camps Works
Where a Family's Conversation Lives in Your Dashboard
Updated 12 Sept 2026
In this article
Messages, in your dashboardOne conversation per family and campWho sees itHow you are toldEvery message a family sends you — from a camp page, from an enquiry e-mail you replied to, or around a booking — ends up in one place.
Messages, in your dashboard
Open Messages in the left-hand navigation of your dashboard. Each row is one family; open it to read the whole conversation and reply. The link "Open this conversation in your dashboard" in an enquiry e-mail takes you straight to the right thread.
One conversation per family and camp
A family has a single conversation with each of your camps. The first enquiry, the questions that follow and the booking that may come later all live in the same thread — you never have to look for an earlier exchange. When a booking exists, its details are shown next to the conversation.
If you run several camp profiles, each conversation belongs to one of them: the camp's name is shown in the thread and on the camp card of every enquiry e-mail.
Who sees it
Everyone on your team with access to your organisation (Business → Team & roles) reads the same inbox and can reply — the family always sees your camp's name, whoever writes. Replies sent by e-mail from a team member's own address land in the same thread.
How you are told
A new message lights up the bell in your dashboard and sends one e-mail per conversation — while that conversation still has unread messages, no further e-mail is sent for it. You choose which e-mails you receive under Notifications in your dashboard.
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