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Family Data: What You See, and Your Responsibilities

Families trust World Camps with sensitive information about their children, and part of that trust is knowing exactly what camps can see and…

Your Plan and What It Unlocks

Plans on World Camps are set per camp, not per account — if you run several camps, each can be on a different plan. Nobody chooses a plan to…

Why your camp does not appear in the results

Check these four things, in order. 1. Your camp is published. A camp only appears once you have published it from Review & Publish in the ed…

A family's payment failed: what you need to do

Nothing. The booking shows "A payment couldn't be collected", and it is not cancelled: the child keeps their place. We retry the card for ab…

When Stripe pays you

Each payment goes straight to your own Stripe account the moment it is charged to the family: the deposit once you have accepted and the fam…

The two documents we ask for, and what to do if one is refused

We ask every camp for two documents, under Business › Verification: Your business registration: a trade licence, an incorporation certificat…