Version 1.9 · Effective date: 8 September 2026
Platform: World Camps
Operator: World Schools Sarl, Route de la Bernadaz 5A, 1094 Paudex, Switzerland
Version: 1.9 | September 2026
Effective Date: 8 September 2026
These Customer Terms and Conditions constitute a legally binding agreement between World Schools Sarl ("World Camps") and any Customer using the World Camps platform. Material changes to these Terms will be notified to Customers in accordance with Section 24.2.
These Terms and Conditions ("Terms") govern access to and use of the World Camps platform ("Platform"), operated by World Schools Sarl, a company incorporated under Swiss law ("World Camps", "we", "us", "our").
The Platform is an online marketplace and technology service that enables parents, legal guardians, and other adults ("Customers" or "you") to discover, compare, inquire about, and book camps, schools, and educational programmes offered by independent third-party providers ("Providers"). World Camps is a technology intermediary only. It is not the organiser, operator, educator, employer, travel provider, or delivery party for any Programme.
The contract for the delivery of any Programme is formed directly and exclusively between you and the relevant Provider (the "Booking Contract"). World Camps is not a party to that Booking Contract. World Camps's only contractual relationship with you is this platform-use agreement constituted by these Terms. The Provider is the merchant of record for each Booking.
By accessing the Platform, creating an account, submitting a Booking Request, or making a Booking, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
These Terms apply in all jurisdictions in which the Platform operates. Where local mandatory consumer law imposes additional rights or restrictions that cannot be excluded, those rights are not affected by these Terms.
These Terms should be read alongside our Privacy Policy, Cookie Policy, and any Booking-specific terms displayed at checkout. In the event of conflict, these Terms prevail unless a specific document expressly states otherwise.
In these Terms, the following defined terms have the meanings set out below.
"Acceptance Time" means the moment recorded by the Platform at which a Provider accepts a Booking Request in accordance with Section 5.2(d).
"Acceptance Window" means the period during which a Provider may accept or decline a Booking Request, calculated in accordance with Section 5.2(c).
"Booking" means a Booking Request that has been accepted by the relevant Provider within the Acceptance Window in accordance with Section 5.2.
"Booking Contract" means the direct legal agreement formed between a Customer and the relevant Provider on acceptance of a Booking Request at the Acceptance Time in accordance with Section 5.2(d). World Camps is not a party to the Booking Contract.
"Booking Request" means a request submitted by a Customer through the Platform to book a Programme, prior to acceptance by the relevant Provider in accordance with Section 5.2. A Booking Request constitutes the Customer's offer to the Provider to enter into a Booking Contract on the terms displayed at checkout.
"Business Day" means any day other than a Saturday, Sunday, or public holiday in Geneva, Switzerland.
"Cancellation Policy" means the cancellation and refund policy selected or configured by the relevant Provider in accordance with Section 8.2, which governs the Booking and is displayed to the Customer at checkout and recorded in the Booking confirmation.
"Child" or "Minor" means any individual under the age of eighteen (18) years, or such other age of majority as applicable under local law.
"Content" means any information, text, images, reviews, documents, or other material submitted by a User to the Platform.
"Customer" means a parent, legal guardian, or other adult who books a Programme through the Platform, including on behalf of a Participant.
"Direct Booking" means a booking of a Programme that the Provider handles and takes payment for directly and off-Platform, available for certain Programmes offered on that basis (that is, Programmes offered by a Provider that has not enabled World Camps Checkout), which is not processed through the Platform's payment infrastructure and to which the Platform's payment protections do not apply.
"Force Majeure Event" means any event beyond a party's reasonable control, including acts of God, pandemic, epidemic, government-mandated closures, war, civil unrest, terrorism, natural disaster, or regulatory action.
"Participant" means the child or individual attending a Programme.
"Personal Data" means any information relating to an identified or identifiable natural person.
"Platform" means the World Camps online marketplace operated at world-camps.org and associated applications, APIs, and services.
"World Camps Service Fee" means the fee charged by World Camps to the Provider for use of the Platform infrastructure and booking services in respect of each Booking, which is included in the total Booking price displayed to the Customer at checkout. The World Camps Service Fee is paid by the Provider out of the Booking proceeds and is not a separate charge to the Customer.
"Programme" means any camp, educational course, activity, school programme, or other service listed by a Provider on the Platform.
"Provider" means any independent camp, school, educational organisation, or programme operator that lists Programmes on the Platform under a separate agreement with World Camps.
"Sensitive Data" means Personal Data revealing racial or ethnic origin, health or medical information, biometric data, allergy information, special educational needs, emergency contact details, passport or travel document data, and any other data classified as special category data under applicable law.
"User" means any person who accesses or uses the Platform, including Customers, Participants, and Providers.
"User Account" means the registered account created by a User on the Platform.
World Camps operates solely as a technology intermediary and booking facilitator. The Platform provides the technology infrastructure through which Providers list their Programmes and Customers make Bookings. The legal and commercial relationship governing the delivery of any Programme is exclusively between the Customer and the relevant Provider.
World Camps is not a party to any Booking Contract, does not act as agent for either party to a Booking, and assumes no liability for the performance or non-performance of any Booking Contract.
The listing of a Provider or Programme on the Platform does not constitute an endorsement, recommendation, accreditation, or guarantee by World Camps of that Provider's quality, safety, legality, suitability, staffing, supervision practices, educational outcomes, or compliance with applicable law.
World Camps does not represent that it has verified, audited, or inspected any Provider, its staff, premises, Programmes, or operational compliance. The listing of a Provider on the Platform does not constitute a representation that the Provider has been verified, audited, or inspected by World Camps. You are solely responsible for conducting your own due diligence before making a Booking. World Camps's onboarding checks and audit rights in the safeguarding context are addressed in Section 9.2.
Each Provider is an independently operating entity. Providers are solely responsible for: the design and delivery of their Programmes; safeguarding and child protection obligations; staffing, supervision, and ratios; health and safety compliance; legal and regulatory compliance in their operating jurisdiction; accommodation and transportation where applicable; educational quality and outcomes; and all communications with enrolled Participants.
To use the Platform and make Bookings, you must: (a) be at least eighteen (18) years of age; (b) have full legal capacity to enter into binding contracts; and (c) where booking on behalf of a Child, be that Child's parent or lawful guardian.
By making a Booking for a Child, you represent and warrant that you are the Child's parent or legal guardian, that you have full authority to consent to the Child's participation in the relevant Programme, and that no court order or legal restriction limits your authority to do so.
You must provide accurate, current, and complete information when creating a User Account. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your User Account. You must notify World Camps immediately of any suspected unauthorised access.
You are responsible for ensuring that all information provided through your User Account, including Child profiles, medical information, emergency contacts, and preferences, is accurate and kept up to date. World Camps accepts no liability for consequences arising from inaccurate or incomplete information.
You may not create or operate multiple accounts to circumvent Platform policies, access restrictions, or dispute resolution outcomes.
You initiate a Booking Request when you select a Programme and proceed through the Platform checkout. Prior to submitting a Booking Request, you will be shown the total price (including all applicable fees), the Cancellation Policy applicable to the Booking, and any Programme-specific terms set by the Provider.
(a) Booking Request. When you complete the checkout process and submit a request to book a Programme, you make a Booking Request to the relevant Provider on the terms displayed to you at checkout (including price, dates, the Cancellation Policy applicable to the Booking, and any Programme-specific terms set by the Provider). The Booking Request constitutes your offer to enter into a Booking Contract with the Provider on those terms.
(b) Authorisation hold. At the time you submit a Booking Request, the Platform places an authorisation hold on your nominated payment method in the amount payable on formation of the Booking Contract (the full Booking price or the deposit, as the case may be under the payment schedule displayed at checkout). No amount is captured against your payment method at this time. The mechanics of authorisation and capture are set out in Section 7.4.
(c) Acceptance Window. The Provider has a period within which to accept or decline your Booking Request (the "Acceptance Window"). The Acceptance Window is the lesser of (i) seventy-two (72) hours from the time you submit the Booking Request, or (ii) the period ending twenty-four (24) hours before the scheduled Programme start time. Booking Requests in respect of Programmes scheduled to start in less than twenty-four (24) hours from submission are not accepted by the Platform.
(d) Formation of the Booking Contract on Provider acceptance. The Booking Contract is formed at the moment the Provider records its acceptance of the Booking Request through the Platform (the "Acceptance Time"). The Platform issues a contemporaneous in-Platform notification and email confirmation to you on the Provider's behalf; the in-Platform record of the Acceptance Time is the contractually binding record of the moment of contract formation. Capture of the authorisation hold (or, where applicable, the deposit portion of it under the payment schedule) is effected in accordance with Section 7.4 — that is, on expiry of the 24-hour grace window, or at the Acceptance Time where the grace window has already expired (including where the Programme start date is within seven days of the Booking Request).
(e) No acceptance. If the Acceptance Window expires without the Provider accepting your Booking Request, or if the Provider expressly declines the Booking Request within the Acceptance Window, no Booking Contract is formed, no amount is captured against your payment method, and the Platform releases the authorisation hold. The Platform notifies you of decline or expiry contemporaneously.
(f) Customer withdrawal before acceptance. You may withdraw your Booking Request at any time before the Provider accepts it, by cancelling the Booking Request through the Platform. On withdrawal, no Booking Contract is formed, no amount is captured against your payment method, and the Platform releases the authorisation hold.
(g) Role of World Camps. World Camps acts as a technology intermediary and payment-collection agent only. World Camps is not a party to the Booking Contract and is not bound, individually or jointly with the Provider, by the obligations the Provider owes you under the Booking Contract.
(h) Decline by Provider — your position and reporting channel. Where a Provider declines your Booking Request, or where the Acceptance Window expires without acceptance, no Booking Contract is formed between you and the Provider, no amount is captured against your payment method, and you have no contractual entitlement under these Terms to be accepted by the Provider. The Provider Terms set out the grounds on which a Provider may and may not decline a Booking Request, including a prohibition on decline on grounds of discrimination, retaliation, or as a pretext for off-platform circumvention. If you have reason to believe that a decline of your Booking Request was made on a ground prohibited by the Provider Terms, you may report the matter to World Camps at the address set out in Section 24.9. World Camps will investigate reports received under this Section 5.2(h) in good faith in accordance with its complaints process and may take action against the Provider under the Provider Terms; World Camps does not, by virtue of this Section 5.2(h), assume any obligation to procure your acceptance by any particular Provider, or to disclose the outcome of any investigation, beyond what may be required by applicable law. Nothing in this Section 5.2(h) affects any statutory right you may have against the Provider directly under applicable anti-discrimination, consumer-protection, or other law.
You are responsible for reviewing all Programme details, dates, requirements, policies, and Provider terms before submitting a Booking Request. By submitting a Booking Request, you acknowledge that you have done so.
On formation of the Booking Contract in accordance with Section 5.2(d), the Platform issues a Booking confirmation contemporaneously by in-Platform notification and email on the Provider's behalf. The Booking confirmation is a record of the Booking and does not constitute any representation by World Camps as to the Programme.
Providers may not unilaterally alter the dates, content, pricing, or material terms of a Programme after a Booking has been confirmed. Any material change requires your prior consent. World Camps will notify you of any material change communicated to it by the Provider, and if you do not consent to the change, the Booking will be treated as a Provider cancellation under Section 8.6 and you will receive a full refund of all amounts paid (including the World Camps Service Fee). Minor operational adjustments that do not materially affect the Programme, and adjustments necessitated by a Force Majeure Event, do not constitute material changes for the purposes of this Section 5.5.
(a) Scope. World Camps personnel may, in limited circumstances and at your express request, create or complete a Booking on the Platform on your behalf — for example, where you are unable to complete a Booking yourself due to technical difficulty, where you have requested telephone or email support to complete a Booking, or where a particular Provider configuration requires platform-side intervention to finalise the transaction.
(b) Prior authorisation required. A Booking will only be created on your behalf where you have first provided express prior instruction to World Camps to do so, identifying the Programme, the Participant, and the material Booking parameters (including dates, pricing, and any Programme-specific options). No Booking will be created on your behalf without that prior instruction.
(c) Acceptance of Terms. By instructing World Camps to create a Booking on your behalf, you (i) confirm that you have read and accept these Terms, the Privacy Policy, the Cookie Policy, and the Cancellation Policy applicable to the Booking; (ii) authorise the charge to your payment method on file for the total Booking price; and (iii) agree that the Booking, once confirmed, is a binding Booking Contract between you and the relevant Provider on the same basis as if you had completed the Booking yourself.
(d) Audit record. World Camps will maintain an internal audit record of each Booking created on your behalf, including the channel through which your instruction was given, the World Camps personnel involved, and the time of the Booking. A confirmation of the Booking will be issued to you in accordance with Section 5.4.
(e) Limits. World Camps personnel will not create, amend, or populate medical, dietary, safeguarding, or other Sensitive Data fields associated with a Child profile on your behalf without your specific instruction in respect of each such field.
(a) Availability. For certain Programmes — being Programmes offered by a Provider that does not use World Camps Checkout — the Platform may allow you to send a booking request expressing your interest in a Programme, following which the Provider confirms the booking and collects payment from you directly and off-Platform (a "Direct Booking"). A Direct Booking is not processed through the Platform's payment infrastructure.
(b) Platform protections do not apply. You acknowledge and agree that World Camps's payment processing, payment protection, refund mechanics, the Cancellation Policy engine, dispute resolution, and chargeback handling described in these Terms do NOT apply to a Direct Booking or to any payment you make directly to the Provider. The provisions of these Terms governing authorisation and capture, deposits and balance payments, cancellation and refunds, chargebacks, and pre-dispute resolution (including Sections 7 and 8) are engaged only where payment is processed through the Platform, and are not engaged by a Direct Booking.
(c) A matter between you and the Provider. A Direct Booking, and its payment, cancellation, and refund terms, are a matter solely between you and the Provider. The Provider is responsible for confirming the Direct Booking, collecting payment, and handling any cancellation, refund, or dispute in relation to it, in each case directly with you and outside the Platform.
(d) Disclosure before you proceed. Where a Programme is offered on a Direct Booking basis, World Camps will disclose to you, clearly and before you proceed, that the booking and any payment are made directly with the Provider and are not covered by the Platform's payment protection or refund mechanics.
Where a Programme is not currently bookable, you may ask to be notified when it becomes bookable. If you do so, World Camps will use your email address for the single purpose of sending you a notification when the Programme becomes bookable. You may unsubscribe from these notifications at any time. Further detail on the processing of your email address for this purpose is set out in the Privacy Policy.
You are solely responsible for the accuracy and completeness of all information submitted through the Platform, including but not limited to: Child details and age; medical conditions, allergies, and health information; dietary requirements; emergency contact details; travel document and passport information; and consent declarations.
World Camps and the relevant Provider rely on the information you provide. Any inaccuracy or omission may affect the Child's participation in, or safety during, a Programme. World Camps accepts no liability for consequences arising from inaccurate, incomplete, or untimely information.
You must disclose all material health, medical, or dietary information relevant to the Child's participation prior to or at the time of Booking. You acknowledge that Providers are not medical professionals and that their ability to accommodate specific needs depends entirely on their own policies and capabilities. You must verify a Provider's capacity to accommodate any specific medical or dietary requirement directly with the Provider.
You are solely responsible for ensuring that you and any Child satisfy all travel, visa, entry, and documentation requirements applicable to the destination of any Programme. World Camps does not provide immigration or travel advice and accepts no liability for costs, losses, or inability to attend arising from failure to meet any such requirements.
The total price payable for a Booking is the gross price displayed at checkout. This price includes the World Camps Service Fee. The World Camps Service Fee is charged by World Camps to the Provider for use of the Platform infrastructure and booking services. It is not a separate charge to you, and it is not remuneration for the delivery of any Programme.
The World Camps Service Fee is deducted at source from each payment processed by the Platform and is collected automatically via the payment infrastructure. The World Camps Service Fee rate is a commercial matter between World Camps and the Provider. The World Camps Service Fee is not separately invoiced to you.
Where a Booking is structured to require a deposit on formation of the Booking Contract and a balance payment at a later date, the payment schedule is displayed to you at checkout. The deposit is captured once the 24-hour grace window described in Section 8.4(b) has expired from the time of your Booking Request — or, if the Provider accepts your Booking Request after that grace window has already expired, at the Acceptance Time. The balance is charged automatically to the payment method on file on the scheduled charge date(s) derived from the Cancellation Policy applicable to your Booking, as displayed to you at checkout and recorded in your Booking confirmation. You are responsible for ensuring that your payment method is valid and has sufficient funds on each scheduled charge date. If a scheduled charge fails, the Platform will notify you promptly and provide a means to retry or, where required by your bank, to authenticate the payment; if the charge remains unpaid at the end of the retry period stated in the notification, your Booking may be placed under review and may ultimately be cancelled in accordance with the applicable Cancellation Policy. A Booking is not cancelled automatically on a first payment failure.
(a) Payment processor. Payments are processed by third-party payment providers (currently Stripe). By submitting a Booking Request or making a payment, you agree to be bound by the applicable payment provider's terms of service. World Camps is not responsible for payment failures caused by your bank, card issuer, or payment provider.
(b) Authorisation hold on submission. At the time you submit a Booking Request, the Platform places an authorisation hold on your nominated payment method in the amount payable on formation of the Booking Contract. No amount is captured against your payment method at the time of the Booking Request.
(c) Capture timing. Where the Booking is structured as deposit-plus-balance, the deposit is captured once the 24-hour grace window in Section 8.4(b) has expired from your Booking Request submission time. If the Provider accepts your Booking Request after that grace window has already expired, the deposit is captured at the Acceptance Time. In either case, no amount is captured while the grace window remains open. The balance is processed on the scheduled due date in accordance with Section 7.3.
(d) Release on no acceptance or withdrawal. Where the Acceptance Window expires without acceptance, where the Provider declines the Booking Request, or where you withdraw the Booking Request before acceptance, the Platform arranges for the release of the authorisation hold and no amount is captured against your payment method.
(e) [Intentionally deleted in v1.6.]
Payments are processed in the currency displayed at checkout, which is determined by the Provider's country of operation. World Camps is not responsible for currency conversion costs, exchange rate fluctuations, or bank charges applied by your financial institution. For convenience, the Platform may display prices in an approximate converted amount in a currency other than the currency in which you will be charged; any such converted amount is indicative only. The charge currency shown at checkout governs and is the currency in which you are actually charged, and any conversion of the actual charge into another currency is performed by your card issuer or bank, not by World Camps.
You are responsible for any taxes, duties, or levies applicable to your Booking under the laws of your jurisdiction. Prices displayed may or may not include local taxes depending on the Provider's jurisdiction.
Each Booking is governed by the Cancellation Policy configured by the Provider for the relevant Programme. The applicable Cancellation Policy, together with its specific charge schedule (as described in Section 8.2), is displayed to you at checkout and recorded in your Booking confirmation.
Providers select a Cancellation Policy from the standard tiers offered by World Camps (currently Flexible and Moderate, as made available from time to time), or configure a Custom Cancellation Policy using World Camps's customisation tools. Each Cancellation Policy specifies the date or dates, by reference to days before the Programme start date, on which portions of the balance (being the Booking price less the deposit) become non-refundable and are correspondingly charged to your payment method. Until a scheduled charge date, the corresponding portion of the balance has not been charged; if you cancel before that date, the charge is simply never made. Once a portion has been charged in accordance with the schedule displayed at checkout, it is non-refundable, subject to Sections 8.6 and 8.7. The deposit is separately non-refundable once the 24-hour grace period in Section 8.4 has expired. The standard tiers are described in the Help Centre, but the contractually binding schedule for any Booking is the schedule displayed to you at checkout and recorded in your Booking confirmation.
Where you cancel a Booking, the consequences are determined by (i) the Cancellation Policy applicable to the Booking and (ii) the time your cancellation request is submitted through the Platform, as follows and subject to the 24-hour grace period in Section 8.4 and to Sections 8.6 and 8.7:
(a) any portion of the balance whose scheduled charge date has not yet occurred is not charged, and no further amount is taken in respect of the Booking;
(b) the deposit, once the 24-hour grace window has expired, and any portion of the balance already charged in accordance with the schedule displayed at checkout, are non-refundable;
(c) where, exceptionally, an amount has been charged otherwise than in accordance with the schedule displayed to you at checkout, you are entitled to a refund of that amount.
Nothing in this Section 8.3 limits any mandatory consumer right that cannot be excluded under applicable law.
(a) No statutory withdrawal right under EU consumer law. Under Article 16(l) of Directive 2011/83/EU on consumer rights (as amended), the fourteen-day right of withdrawal that applies to most distance-concluded consumer contracts does not apply to services related to leisure activities where the contract provides for a specific date or period of performance. Bookings for Programmes fall within this exemption, and accordingly no statutory cooling-off right of withdrawal under that Directive applies to Bookings.
(b) 24-hour grace period. If you cancel a Booking within twenty-four (24) hours of submitting your Booking Request, no amount will have been captured against your payment method in respect of the deposit, and the Platform will release the authorisation hold in full (including any element representing the World Camps Service Fee), irrespective of the Cancellation Policy otherwise applicable to the Booking. The 24-hour grace period runs from the time at which you submitted the Booking Request, not from the Acceptance Time. This grace period is offered by World Camps on a voluntary basis as a platform-wide consumer goodwill policy, independently of and without prejudice to any mandatory consumer rights that apply in your jurisdiction of habitual residence. The grace period does not apply to Bookings where the Programme start date is within seven (7) days of the Booking Request.
The World Camps Service Fee is included in the total Booking price displayed to you at checkout. On cancellation:
(a) where you cancel within the 24-hour grace period, the World Camps Service Fee is refunded in full;
(b) where you cancel after the 24-hour grace period (other than in circumstances giving rise to a Provider cancellation under Section 8.6 or a Force Majeure cancellation under Section 8.7), the World Camps Service Fee is non-refundable;
(c) where the Provider cancels the Booking, the World Camps Service Fee is refunded in full as part of the refund processed under Section 8.6; and
(d) the treatment of the World Camps Service Fee on cancellation due to a Force Majeure Event is set out in Section 8.7.
If a Provider cancels a confirmed Booking, you are entitled to a full refund of all amounts paid for that Booking, including the deposit and the World Camps Service Fee. World Camps will process the refund on behalf of the Provider as the Provider's authorised agent. World Camps is not financially liable for Provider cancellations but undertakes to enforce the refund obligation against the Provider in accordance with the Provider Terms.
Where a Programme is cancelled or materially disrupted as a result of a Force Majeure Event:
(a) the Provider remains the party legally obligated to refund or otherwise remedy the affected Booking in accordance with applicable consumer protection law and the Provider Terms;
(b) World Camps will, on behalf of the Provider, (i) cancel any scheduled future balance captures in respect of the affected Bookings, and (ii) process a cash refund of all amounts paid by you in respect of the affected Booking, other than the World Camps Service Fee (the treatment of which is set out in paragraph (c) below), to your original payment method;
(c) the World Camps Service Fee will, as a general rule, be retained by World Camps in respect of Bookings cancelled due to a Force Majeure Event, on the basis that the platform service has been delivered. World Camps may, in its reasonable discretion, elect to refund the World Camps Service Fee in respect of catastrophic, prolonged, or industry-wide Force Majeure Events; and
(d) World Camps's obligation is limited to facilitating the refund process as the Provider's authorised agent. World Camps is not the financial guarantor of Programme delivery or Provider performance.
To cancel a Booking, you must submit a cancellation request through the Platform. Refunds, where due, will be processed to your original payment method within fourteen (14) Business Days of confirmation of the cancellation.
Before initiating any chargeback or payment dispute with your card issuer or bank in respect of a Booking, you agree to submit a formal complaint to World Camps at the support email set out in Section 24.9 and to allow a minimum of fourteen (14) days for resolution. Initiating a chargeback without following this process, or in respect of a charge that is not genuinely disputed, may result in account suspension, recovery of costs reasonably incurred by World Camps and the Provider in defending the chargeback, and referral to debt collection.
If a chargeback is initiated in respect of a Booking, you agree to cooperate with World Camps's dispute response process, including providing any documentation reasonably requested within the timeframes set by the relevant payment network.
Each Provider is solely responsible for implementing and maintaining appropriate safeguarding, child protection, supervision, and duty of care policies and practices in accordance with applicable law in the jurisdiction where the Programme operates. World Camps does not operate, supervise, or oversee Programmes and has no control over day-to-day operations.
World Camps may carry out onboarding checks on Providers, including identity verification, basic regulatory checks, and documentation review, and reserves the right to audit Providers in accordance with the audit rights set out in the Provider Terms. World Camps does not, however, represent that any specific Provider has been verified, audited, or inspected at the time you make a Booking, and the listing of a Provider on the Platform does not constitute a representation as to that Provider's compliance with any specific safeguarding, staffing, or regulatory standard. You are responsible for enquiring directly with Providers about their safeguarding arrangements before making a Booking.
You acknowledge that by booking a Programme for a Child, you accept responsibility for assessing whether the Programme is suitable for the Child's age, abilities, health, and circumstances, and for communicating all relevant information to the Provider.
In the event of an emergency during a Programme, your primary point of contact is the Provider. World Camps does not operate emergency response services and has no operational presence at Provider locations.
Some Programmes involve physical activity, outdoor environments, travel, or other activities that carry inherent risks. By making a Booking, you acknowledge that the Programme carries risks appropriate to its nature and that World Camps has no control over, and accepts no liability for, such risks.
Providers are solely responsible for health and safety compliance at their premises and during their Programmes. World Camps makes no representation as to any Provider's compliance with health and safety legislation.
World Camps does not provide, arrange, or guarantee any insurance coverage for Customers or Children in connection with Programmes. You are strongly advised to obtain appropriate travel, health, and cancellation insurance before making a Booking.
Any review, rating, or Content you submit to the Platform must be honest and accurate and based on your genuine experience of, or genuine interaction with, the Provider or Programme. You must not submit reviews that are false, misleading, defamatory, or commercially motivated. The Platform may permit reviews from Users who have engaged with a Listing without having completed a Booking, and may label reviews to assist other Users. A review from a User who completed a Booking through the Platform may be labelled "Verified booking". The "Verified booking" label indicates only that the reviewer completed a Booking of the Programme through the Platform; it does not indicate that World Camps has verified the accuracy or content of the review. Submitting a public review requires you to attest that you are eighteen (18) years of age or over.
By submitting Content to the Platform, you grant World Camps a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, display, and distribute that Content on the Platform and in Platform marketing materials.
World Camps reserves the right to remove any Content that, in its reasonable judgment, violates these Terms, applicable law, or platform standards.
Reviews and ratings on the Platform represent the opinions of individual Users and do not constitute endorsements or assessments by World Camps. You should not rely solely on Platform reviews when evaluating a Provider.
Providers may respond to reviews concerning their Programmes using the response functionality made available on the Platform. Provider responses are subject to the same accuracy and content standards as User-submitted reviews and are moderated under Section 11.3.
The Platform may use automated tools, algorithms, and AI-powered features to generate recommendations, rankings, matching suggestions, search results, and Programme summaries. All such outputs are informational and generated automatically. They do not constitute advice, endorsement, or any guarantee of suitability.
World Camps does not warrant the accuracy, completeness, or suitability of any AI-generated recommendation or automated output. You are solely responsible for your own Booking decisions and must conduct your own assessment of any Programme.
The Platform may use your usage data and preferences to personalise your experience. Such personalisation does not represent independent verification of Provider quality.
World Camps reserves the right to modify, discontinue, or develop any feature, including AI features, at any time without notice.
(a) Ranking. Where the Platform presents Programme listings in response to a search query, filter selection, or category navigation, the order in which Programmes are displayed (their "ranking") is determined by an automated process. The main parameters determining the ranking, and their general relative importance, are described in a dedicated disclosure page maintained in the Help Centre, which is readily accessible from the search and ranking areas of the Platform. The ranking parameters and their relative weights may be adjusted from time to time as the Platform evolves; the Help Centre page reflects the parameters in effect at any given time.
(b) Sponsored placement. Where a Provider has paid for enhanced placement, the affected Programmes are clearly identified through a "Sponsored" or equivalent label, and sponsored Programmes are not given undisclosed advantage in unsponsored ranking.
(c) Automated reputation signals. The Platform may display automated reputation signals associated with a Programme or Provider, including without limitation a "Trust Score" or equivalent indicator derived from data held on the Platform. The methodology underlying any such signal is described in the Help Centre disclosure page referenced in paragraph (a).
(d) Statutory basis. The disclosures in this Section 12.5 are provided in accordance with Article 7(4a) of Directive 2011/83/EU on consumer rights (as amended by Directive (EU) 2019/2161).
Where the Platform presents AI-generated content to you — including AI-generated summaries, recommendations, search-result orderings, chatbot or knowledge-base assistant responses, and other automated outputs — World Camps will:
(a) display a clear and visible "AI" or equivalent indicator on each AI-generated output, in a manner enabling you to identify the content as AI-generated at the point at which it is presented;
(b) cause any AI-assisted conversational assistant made available through the Platform to identify itself as an AI in its first response in any conversation, and to remain identifiable as an AI throughout the interaction;
(c) cause AI-assisted content-moderation outputs (for example, AI-flagged reviews) to be subject to human review prior to any user-facing action; and
(d) not present AI-generated responses as legal, medical, financial, or other professional advice.
This Section 12.6 implements the transparency obligations applicable to AI Features under Article 50 of Regulation (EU) 2024/1689 (the EU AI Act) and equivalent transparency principles in other jurisdictions.
(a) Nature of the assistant. The Platform may make available an AI-assisted knowledge-base or conversational assistant (the "AI Assistant") capable of responding to your questions about the Platform, Bookings, Programmes, policies, and other matters. The AI Assistant operates by retrieving information from a curated knowledge base and generating responses using third-party large-language-model technology, with the sub-processors identified in the Privacy Policy.
(b) Informational only; no contractual commitment. Responses generated by the AI Assistant are informational only. They do not constitute legal, medical, financial, safety, or other professional advice, and do not create, vary, waive, or extend any contractual entitlement, refund right, payment obligation, or other right or obligation owed to or by you under these Terms or any Booking Contract. In the event of any inconsistency between an AI Assistant response and these Terms, the Privacy Policy, the Cookie Policy, the Cancellation Policy applicable to a Booking, or any other binding Platform document, the binding document prevails.
(c) Escalation to a human. For enquiries concerning refunds, complaints, safeguarding, medical or safety matters, account suspension, formal notices, or any other matter likely to give rise to contractual or legal consequences, you are encouraged to request escalation to a human team member. The AI Assistant will route such requests to the appropriate channel.
(d) No liability. World Camps does not warrant the accuracy, completeness, or suitability of any AI Assistant response, and to the maximum extent permitted by applicable law excludes liability for losses arising from reliance on such responses. The limitations of liability set out in Section 17 apply.
All intellectual property rights in the Platform, including its software, design, content, trademarks, and technology, are owned by or licensed to World Schools Sarl. Nothing in these Terms grants you any rights in Platform IP beyond the limited right to use the Platform in accordance with these Terms.
You must not copy, scrape, reverse engineer, modify, distribute, or create derivative works from any part of the Platform without World Camps's prior written consent.
Programme descriptions, images, and materials provided by Providers are the intellectual property of those Providers. World Camps licences this content for display on the Platform but does not own it.
You must not use the Platform to: (a) submit false, fraudulent, or misleading information; (b) impersonate any person or misrepresent your authority to act on behalf of a Child; (c) circumvent payment obligations or initiate unjustified chargebacks; (d) scrape, harvest, or systematically extract data from the Platform; (e) transmit malicious code, interfere with Platform systems, or attempt unauthorised access; (f) list, promote, or distribute any content that is unlawful, defamatory, obscene, or harmful to minors; (g) engage in any conduct that harasses, abuses, or harms other Users or Providers; or (h) use the Platform for any purpose other than genuine discovery, comparison, and Booking of Programmes.
You shall not accept any invitation, offer, or arrangement from a Provider to book, pay for, or otherwise transact in respect of a Programme outside the Platform where you first discovered or first contacted that Provider through the Platform. This applies whether the invitation is made before, during, or after a Booking, and whether or not the Provider offers a discount, rebate, or other incentive in exchange for booking outside the Platform.
If a Provider invites you to book or pay outside the Platform — including by providing external contact details (email, telephone, social-media handle, or third-party booking link) or by offering any form of discount or incentive to do so — you are encouraged to report this to World Camps at reports@world-camps.org. Reports are confidential and may, at World Camps's discretion, be recognised through goodwill credit or other acknowledgment.
This Section 14.2 does not treat as an off-platform circumvention a Direct Booking made through the Platform's own direct-booking feature for a Programme offered on that basis in accordance with Section 5.7; the limitation of Platform protections described in Section 5.7 nonetheless continues to apply to any payment you make directly to the Provider in respect of such a Direct Booking.
You acknowledge that any Booking or arrangement made with a Provider outside the Platform is not covered by the Platform's payment processing, refund mechanics, dispute resolution, complaints handling, safeguarding escalation, or any other Platform service or protection set out in these Terms. World Camps shall have no liability in respect of any such off-platform Booking or arrangement.
The Platform may contain links to, or integrations with, third-party websites, services, or content. These are provided for convenience only. World Camps does not control, endorse, or accept liability for any third-party content, privacy practices, or services.
Your use of third-party services, including the payment provider, is governed by the applicable third-party terms. World Camps is not responsible for the performance or failures of third-party services.
The collection, use, storage, and sharing of your Personal Data and your Child's Personal Data is governed by the World Camps Privacy Policy, which forms part of these Terms and is incorporated by reference.
You acknowledge that by creating a Child profile or providing information about a Child, you are providing Personal Data on behalf of a minor as their parent or lawful guardian. You represent that you have the legal authority to provide that Personal Data and consent to its processing as described in the Privacy Policy.
Medical, health, dietary, and emergency information relating to a Child constitutes Sensitive Data. You consent to its processing to the extent necessary to facilitate the Booking, communicate relevant information to the relevant Provider, and comply with platform safety and safeguarding obligations.
To fulfil a Booking, World Camps will share relevant Personal Data (including Child data) with the relevant Provider. Providers receive that Personal Data as independent data controllers and are bound by applicable data protection law and their own privacy obligations. World Camps is not responsible for a Provider's data handling practices after data has been lawfully shared.
The Platform operates internationally. Your Personal Data may be transferred to and processed in countries outside your jurisdiction, including Switzerland, the EU, and other regions. World Camps implements appropriate transfer safeguards as described in the Privacy Policy.
World Camps's data processing is designed to comply with the EU GDPR, the UK GDPR, the Swiss Federal Act on Data Protection (FADP), and applicable international standards including COPPA where relevant. Specific rights available to you will depend on your jurisdiction and are described in the Privacy Policy.
(a) Scope. The Platform makes available certain features that, at your initiative, transmit information held in your User Account to third parties, including:
(i) wishlist-sharing functionality that allows you to share a saved list of Programmes (which may identify a Child by first name or other profile attribute) with one or more invited recipients; and
(ii) where and to the extent World Camps makes such functionality available, batch enquiry or batch quote-request functionality that allows you to send a single enquiry to multiple Providers simultaneously, with the Programme requirements and Child-related information necessary for each Provider to assess the enquiry.
(b) Your representations on initiating sharing. By initiating a sharing or batch-enquiry feature you represent and warrant that, where a recipient is a natural person not associated with a Provider (for example, the second parent of a Child, or another relative), you have obtained that recipient's consent to receive the information in question.
(c) Multi-recipient acknowledgement. You acknowledge that, in the case of batch-enquiry or batch quote-request features, the information you submit (including any Child-related information necessary to the enquiry) is transmitted to each recipient Provider simultaneously, and that each recipient Provider receives that information as an independent data controller. The number of Providers to which an enquiry is being submitted will be disclosed to you on-screen at the point of submission.
(d) Withdrawal and assistance. You may withdraw a shared wishlist invitation, or request the deletion of information held by a Provider as a result of a batch enquiry, in accordance with the rights and processes described in the Privacy Policy. World Camps will, on request, assist you in identifying the Providers to whom your batch enquiry was sent.
Subject to Section 17.5, World Camps's total aggregate liability to you in connection with any Booking or use of the Platform shall not exceed the higher of (a) the World Camps Service Fee paid in respect of the specific Booking giving rise to the claim, or (b) the minimum amount that may lawfully be agreed as a cap on liability under any applicable mandatory consumer protection law in your jurisdiction of habitual residence.
World Camps shall not be liable for: (a) any indirect, consequential, incidental, special, or punitive loss; (b) loss of profits, revenue, data, or business opportunity; (c) any loss arising from a Provider's acts, omissions, or failure to deliver a Programme; (d) any loss arising from your failure to obtain appropriate insurance; (e) any loss arising from inaccurate information provided by you; or (f) any loss arising from a Force Majeure Event.
All claims arising from the delivery, quality, safety, cancellation, or non-performance of a Programme should be directed to the relevant Provider. World Camps has no liability for Provider conduct or Programme outcomes.
World Camps does not warrant that the Platform will be available at all times, free of errors, or uninterrupted. World Camps accepts no liability for losses arising from Platform downtime, technical failures, or data loss, save to the extent caused by World Camps's gross negligence or wilful misconduct.
Nothing in this Section 17 limits or excludes any liability that cannot be excluded under applicable mandatory law, including statutory consumer rights or liability for death or personal injury caused by proven negligence.
The Platform and all information, listings, recommendations, and tools provided through it are made available on an "as is" and "as available" basis. To the fullest extent permitted by law, World Camps disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement.
World Camps makes no representation or warranty as to: (a) the accuracy or completeness of Provider listings; (b) the quality, safety, or suitability of any Programme; (c) the accuracy of any AI-generated recommendation or ranking; or (d) the availability of any Programme at the time of access.
You agree to indemnify, defend, and hold harmless World Schools Sarl, its directors, employees, agents, and affiliates from and against any claims, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your breach of these Terms; (b) your use of the Platform; (c) inaccurate or incomplete information you provided; (d) any dispute between you and a Provider; or (e) your infringement of any third-party rights.
World Camps shall not be liable for any delay or failure in the performance of its obligations under these Terms to the extent caused by a Force Majeure Event. In such circumstances, World Camps will endeavour to notify you promptly and take reasonable steps to mitigate the impact on affected Bookings.
The treatment of Bookings affected by a Force Majeure Event, including cash refunds and World Camps Service Fee allocation, is governed by Section 8.7. Nothing in this Section 20 relieves Providers of their obligations to Customers under the relevant Booking Contract or under applicable consumer protection law.
You may close your User Account at any time by contacting World Camps. Account closure does not affect any Booking obligations or payment obligations that have already been incurred.
World Camps may suspend or terminate your User Account and access to the Platform, with or without notice, if: (a) you breach these Terms; (b) you engage in fraudulent, abusive, or harmful conduct; (c) you initiate unjustified chargebacks or abuse the refund process; (d) you provide materially false information; or (e) World Camps is required to do so by law or court order.
On termination, your licence to use the Platform ceases. Confirmed Bookings remain governed by the relevant Booking Contract and Cancellation Policy. World Camps reserves the right to retain records as required by applicable law.
Sections 3, 8, 13, 17, 18, 19, 22, 24.5, 24.6, 24.8, and 24.9 survive termination of these Terms.
These Terms are governed by and construed in accordance with the substantive laws of Switzerland, without regard to its conflict of laws principles.
Subject to Section 22.3, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.
Where mandatory consumer protection law in your jurisdiction of habitual residence provides for dispute resolution in your home jurisdiction, these Terms do not affect those mandatory rights.
In the event of a dispute, we encourage you to contact World Camps in the first instance at help@world-camps.org. We will endeavour to resolve complaints within fourteen (14) Business Days. If resolution is not achieved, you may be entitled to refer the dispute to an applicable alternative dispute resolution body or regulator, depending on your jurisdiction (see also Section 22.5).
The European Commission's Online Dispute Resolution platform (formerly available at https://ec.europa.eu/consumers/odr) was decommissioned by the European Commission on 20 March 2025 and is no longer operational. Customers resident in the European Union retain the right to refer consumer disputes to an accredited national alternative dispute resolution body in their member state under Directive 2013/11/EU on consumer ADR. Information on the competent ADR body in your member state is available from your national consumer protection authority. World Camps's own complaints-handling process is set out in Section 22.4 and remains available to you in the first instance.
By creating a User Account, you consent to receive communications from World Camps electronically, including by email and in-Platform notifications. Electronic communications satisfy any legal requirement for communications to be in writing.
You are responsible for ensuring that your registered email address is current and that you monitor Platform notifications relating to your Bookings.
These Terms, together with the Privacy Policy, Cookie Policy, and any Booking-specific terms, constitute the entire agreement between you and World Camps regarding use of the Platform.
World Camps reserves the right to amend these Terms at any time. Material changes will be notified to you by email or in-Platform notification with reasonable advance notice. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Failure by World Camps to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
All formal notices to World Camps under these Terms must be in writing and sent by email to legal@world-camps.org. All notices from World Camps to you will be sent by email to the address registered on your User Account or by in-Platform notification. A notice shall be deemed delivered on the next Business Day following successful transmission, in the absence of any bounce or delivery failure notification. You are responsible for keeping the email address registered on your User Account current.
You may not assign, transfer, or sub-contract your rights or obligations under these Terms without World Camps's prior written consent. World Camps may assign, transfer, or novate its rights and obligations under these Terms (including in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets) without your consent, provided that any such transfer does not materially reduce your rights or remedies under these Terms. World Camps will give you reasonable notice of any such transfer by email or in-Platform notification.
World Camps reserves the right to exercise reasonable discretion in operating the Platform, including decisions relating to Provider listings, search rankings, content moderation, and dispute resolution. Such discretion shall be exercised in good faith and in accordance with these Terms.
These Terms are drafted in English. Where translations are provided, the English version prevails in the event of any inconsistency.
World Schools Sarl, Route de la Bernadaz 5A, 1094 Paudex, Switzerland. General contact: help@world-camps.org. Legal notices: legal@world-camps.org.
These Terms were last updated on 8 September 2026 and replace all prior versions.
