Provider — Bookings
A family's payment failed: what you need to do
Updated 12 Oct 2026
Nothing. The booking shows "A payment couldn't be collected", and it is not cancelled: the child keeps their place.
We retry the card for about 48 hours and write to the family: they can update their card, or confirm the payment with their bank if that is what blocked it. Most payments go through on a retry.
If the payment is still unpaid at the end of the retries, the booking shows "Payment under review by World Camps". Our team then sorts it out with the family and tells you the outcome.
There is no need to ask the family for another payment: the booking is settled through World Camps.
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