Version 2.1 · Effective date: Effective upon Provider acceptance — for new Providers upon acceptance from 8 September 2026; for existing Providers, upon re-acceptance coordinated with the November 2026 renewal communications
World Schools Sarl Route de la Bernadaz 5A, 1094 Paudex, Switzerland world-camps.org
Version 2.1 | September 2026 | Effective upon Provider acceptance — for new Providers upon acceptance from 8 September 2026; for existing Providers, upon re-acceptance coordinated with the November 2026 renewal communications
These Provider Terms and Conditions constitute a legally binding agreement between World Schools Sarl ("World Camps") and any entity or individual listing programmes or services on the World Camps platform. Providers must read these Terms in their entirety before completing onboarding. By submitting a listing or accepting a booking, Providers agree to be bound by these Terms.
In these Terms, the following defined terms shall have the meanings set out below:
"Acceptance Time" means the moment recorded by the Platform at which a Provider accepts a Booking Request in accordance with Section 7.1.
"Acceptance Window" means the period during which a Provider may accept or decline a Booking Request, calculated in accordance with Section 7.1(a).
"Agreement" means these Provider Terms and Conditions together with any Order Form, addenda, and all incorporated policies, as amended from time to time.
"Annual Fee" means the recurring annual subscription charge payable by the Provider for a paid Subscription Plan in respect of a Camp Profile, at the price published or agreed for that Plan in the applicable billing currency, as set out in Section 3 and billed in accordance with Section 4.
"Booking" means a Booking Request that has been accepted by the Provider within the Acceptance Window in accordance with Section 7.1.
"Booking Request" means a request submitted by a Customer through the Platform to book a Programme, prior to acceptance by the Provider in accordance with Section 7.1.
"Business Day" means any day other than a Saturday, Sunday, or public holiday in Geneva, Switzerland.
"Camp Profile" means a single published programme centre or provider profile on the Platform to which a Subscription Plan attaches as the licensed unit. A Provider may operate more than one Camp Profile and may hold a different Subscription Plan on each Camp Profile. Except where these Terms expressly refer to the Provider as a whole, the Subscription Plan, the Annual Fee, the Service Fee rate, the Checkout configuration, and the Verification status are determined at the level of the individual Camp Profile.
"Camp Rules" means the set of Programme-specific rules, codes of conduct, packing lists, equipment requirements, behavioural expectations, and operational information published by a Provider in respect of one or more of its Programmes through the dedicated Camp Rules functionality on the Platform, and for the avoidance of doubt does not include any Customer Terms and Conditions, Privacy Policy, Cancellation Policy, or other instrument purporting to govern the contractual or data protection relationship between the Customer and the Provider.
"Cancellation Policy" means the cancellation and refund policy selected or configured by a Provider in accordance with Section 9.1, which governs all Bookings made under that Provider's Listings unless a different policy has been configured at the individual Listing level.
"Chargeback" means a reversal of a payment transaction initiated by a payment card issuer at the request of a cardholder.
"Checkout" or "World Camps Checkout" means the on-Platform booking-and-payment flow through which a Customer submits a Booking Request, funds are authorised and captured by the Platform, and a Booking is formed and settled under these Terms. Checkout is activated at the level of an individual Camp Profile.
"Checkout Booking" means a Booking formed and settled through World Camps Checkout. Only Checkout Bookings attract the World Camps Service Fee.
"Child" or "Minor" means any individual under the age of eighteen (18) years, or such other age of majority as applicable under local law.
"Confidential Information" means any non-public information disclosed by one party to the other, whether in writing, orally, or in any other form, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
"Content" means any text, images, videos, descriptions, pricing, policies, materials, data, or other information submitted by a Provider to the Platform.
"Customer" means a parent, legal guardian, or other adult who books a Programme through the Platform, including on behalf of a Participant.
"Customer Terms" means the World Camps customer-facing Terms and Conditions, as published by World Camps from time to time.
"Data Controller" means the natural or legal person who, alone or jointly with others, determines the purposes and means of processing Personal Data.
"Data Processor" means a natural or legal person who processes Personal Data on behalf of the Data Controller.
"Direct Booking Request" means a request submitted by a Customer through the Platform, in respect of a Camp Profile that has not activated Checkout, expressing interest in booking a Programme, which the Provider handles, confirms, and collects payment for directly and off-Platform. A Direct Booking Request does not result in a Checkout Booking, does not attract the World Camps Service Fee, and is not settled through the Platform's payment infrastructure.
"Force Majeure Event" means any event beyond a party's reasonable control, including acts of God, pandemic, epidemic, government-mandated closures, war, civil unrest, terrorism, natural disaster, or regulatory action.
"GDPR" means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.
"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, design rights, moral rights, and all other intellectual and industrial property rights, whether registered or unregistered, in any jurisdiction worldwide.
"Listing" means a Provider's published programme profile on the Platform, including all associated Content. A Listing is published under, and forms part of, a Camp Profile.
"Order Form" means any written order form, schedule, or commercial agreement executed by World Camps and a Provider that records bespoke commercial terms (including, where applicable, a Subscription Plan, Annual Fee, or World Camps Service Fee rate different from the standard rates set out in these Terms, and any grandfathered pricing).
"Participant" means the child or individual attending a Programme.
"Personal Data" means any information relating to an identified or identifiable natural person.
"Platform" means the World Camps online marketplace operated at world-camps.org and associated applications, APIs, and services.
"Subscription Plan" or "Plan" means one of the plans made available by World Camps in respect of a Camp Profile — at the date of these Terms, Free Listing, Marketplace Partner, Pro, and Premium — as described in Section 3.2 and as published by World Camps from time to time. Enterprise is not a distinct Subscription Plan; it is a contracting arrangement under which one or more Premium Camp Profile licences are supplied at a contracted price under a separate written agreement (Order Form), as described in Section 3.2.
"World Camps Service Fee" or "Service Fee" means World Schools Sàrl's service fee applicable to a Checkout Booking, at the rate published to the Provider in the Provider Dashboard for the relevant Camp Profile's Subscription Plan and applicable at the time the relevant Checkout Booking is formed (at the date of these Terms, fifteen percent (15%) on the Marketplace Partner Plan, nine percent (9%) on the Pro Plan, and seven percent (7%) on the Premium Plan, in each case of the gross Checkout Booking value), or such other rate as may be expressly agreed in writing between the parties or published for a Plan from time to time. The "gross Checkout Booking value" means the total amount payable by the Customer for the Booking through Checkout, including optional extras and mandatory fees and net of all discounts and promotional codes. The Service Fee rate applicable to a Checkout Booking is the rate in force for the relevant Camp Profile's Plan at the time that Booking is formed, and that rate applies to all amounts charged in respect of that Booking, including both the deposit and the balance captures; the rate is not re-resolved at each capture. The Service Fee is collected on each instalment as it is captured, with the deposit and balance captures each carrying their proportional share of the Service Fee. The World Camps Service Fee applies only to Checkout Bookings and does not apply to Direct Booking Requests. Changes to a published rate take effect in accordance with Section 27.2 and apply only to Checkout Bookings formed after the change takes effect. The World Camps Service Fee is exclusive of Stripe processing fees. In World Camps's customer-facing commercial materials the World Camps Service Fee may be referred to as the "booking commission"; the two terms refer to the same charge.
"Privacy Policy" means the World Camps Privacy Policy, as published by World Camps from time to time.
"Programme" means any camp, educational course, activity, school programme, or other service listed by a Provider on the Platform.
"Provider" means any entity or individual that lists Programmes on the Platform and enters into this Agreement.
"Safeguarding Contact" means the natural person designated by the Provider in accordance with Section 12.1 as the Provider's point of contact for safeguarding communications from World Camps in relation to Programmes booked through the Platform.
"Sensitive Data" means Personal Data revealing racial or ethnic origin, health or medical information, biometric data, allergy information, special educational needs, emergency contact details, passport or travel document data, and any other data classified as special category data under applicable law.
"Stripe" means Stripe, Inc. and its affiliates, the third-party payment processor used by the Platform.
"Stripe Connect" means the Stripe Connect programme operated by Stripe, through which Provider payments and payouts are processed on the Platform via Standard connected accounts.
"Swiss FADP" means the Swiss Federal Act on Data Protection of 25 September 2020, as amended.
"Tail Period" means, in respect of a Customer and a Provider, the period of eighteen (18) months commencing on the date of that Customer's first inquiry or first Booking through the Platform in connection with that Provider, during which any subsequent Booking by that Customer from that Provider in respect of any Programme must, where the relevant Camp Profile has activated Checkout, be processed through the Platform in accordance with Section 18.2.
"Terms" means these Provider Terms and Conditions.
"Payment Schedule" means the schedule of deposit and balance capture dates applicable to a Checkout Booking, derived from the Provider's configured Cancellation Policy and displayed to the Customer at checkout.
"User" means any person who accesses or uses the Platform, including Customers, Participants, and Providers.
"Verification" means World Camps's verification, in respect of a Camp Profile, of (i) the Provider's business registration and (ii) evidence of the Provider's liability insurance, as specified in Section 5.3; and "Verified" shall be construed accordingly. Verification is a condition of a Camp Profile activating World Camps Checkout and, on the Marketplace Partner Plan, of the Camp Profile becoming active in any booking mode (including the interim Direct Booking Request mode described in Section 3.5(c)). Verification is not a condition of listing a Camp Profile, of publishing sessions or prices, or of a Pro or Premium Camp Profile receiving Direct Booking Requests.
"World Camps" and "World Schools Sarl" mean the company registered as World Schools Sarl under Swiss law, operating the World Camps Platform.
World Camps operates as a disclosed agent and intermediary, facilitating discoverability and booking between Providers and Customers. The Provider is the contractual counterparty to the Customer in respect of Programme delivery.
The contractual relationship for Programme delivery is between the Provider and the Customer. World Camps is not a party to that contract and does not assume any obligation in respect of Programme content, suitability, safety, or performance.
World Camps is not the operator of any Programme and accepts no liability for Programme content, suitability, safety, or performance. The Provider is solely responsible for, and accepts all risk associated with:
World Camps's role is analogous to that of an online travel agent or online marketplace facilitator. The Platform does not constitute travel-organiser status, package-travel-organiser status, or programme-operator status under any applicable consumer protection regime, save where mandated by applicable law.
World Camps reserves sole discretion to determine which Providers and Programmes are listed on the Platform, the design and presentation of Listings, the operation of search and ranking, and the curation of Customer-facing content.
The Subscription Plan is licensed per Camp Profile. A Provider may operate one or more Camp Profiles and may hold a different Subscription Plan on each. Each Camp Profile is independently subject to the Plan selected for it, the Annual Fee (if any) applicable to that Plan, the Service Fee rate applicable to that Plan, the Checkout configuration set for that Camp Profile, and the Verification requirements in Section 5. References in these Terms to the Provider's Plan, fees, or Checkout status are to be read as applying at the level of the relevant Camp Profile.
World Camps makes available the following Subscription Plans in respect of a Camp Profile. World Camps may add, withdraw, rename, or vary the features and pricing of Plans from time to time in accordance with Section 27; the current Plans, their features, and their prices are published in the Provider Dashboard.
| Plan | Annual Fee (per Camp Profile) | World Camps Checkout | World Camps Service Fee |
|---|---|---|---|
| Free Listing | No Annual Fee | Not available — the Camp Profile is a listing only and is never bookable through the Platform | None |
| Marketplace Partner | No Annual Fee | Available | 15% of each Checkout Booking |
| Pro | Annual Fee as published at the subscription-billing checkout | Optional — activated at the Provider's election | 9% of each Checkout Booking where Checkout is activated; otherwise none |
| Premium | Annual Fee as published at the subscription-billing checkout (higher than the Pro Plan) | Optional — activated at the Provider's election | 7% of each Checkout Booking where Checkout is activated; otherwise none |
| Premium — Enterprise arrangement (not a distinct Plan) | Contracted price per Order Form | Per Order Form | Per Order Form |
Enterprise is not a distinct subscription plan; it means one or more Premium Camp Profile licences supplied at a contracted price under a separate written agreement (Order Form).
The Annual Fee for each paid Plan is the amount published for that Plan at the subscription-billing checkout and in force at the time of purchase or renewal. Subscription fees are charged in one of Swiss francs (CHF), euros (EUR), or United States dollars (USD). The subscription-billing currency applicable to a Provider is determined by World Camps and shown at the subscription-billing checkout, generally by reference to the Provider's country of registration, and, once established for a Provider's licence or subscription, remains fixed for that Provider. The subscription-billing currency is set independently of, and need not match, the booking and payout settlement currency that the Provider selects during onboarding under Section 8.8. Annual Fees are set independently for each subscription-billing currency and are not derived by currency conversion of a price stated in another currency. Where the Provider's payment method is denominated in a currency other than the subscription-billing currency, any currency conversion is performed by the Provider's card issuer or bank, and World Camps is not responsible for the rate applied. The standard World Camps Service Fee rates at the date of these Terms — fifteen percent (15%) on the Marketplace Partner Plan, nine percent (9%) on the Pro Plan where Checkout is activated, and seven percent (7%) on the Premium Plan where Checkout is activated — apply to Checkout Bookings in all settlement currencies.
Listing on the Platform is free and unlimited: a Provider may create and maintain Camp Profiles on the Free Listing Plan at no charge. A suggested Camp Profile prepared by World Camps is a draft only and is not published on the Provider's behalf until the Provider has reviewed and validated it.
Annual Fees are stated exclusive of value added tax. Where the Provider's country of registration is Switzerland, Swiss VAT at the applicable statutory rate (at the date of these Terms, 8.1%) is added to the Annual Fee. Where the Provider's country of registration is outside Switzerland, no Swiss VAT line is added, and the Provider is responsible for accounting for any tax due in its own jurisdiction (including under any reverse-charge mechanism that may apply to cross-border business-to-business supplies of services). Service Fee rates are stated exclusive of, and are separate from, Stripe processing fees, which are addressed in Section 8.3.
Where a Provider holds pricing agreed in writing before the effective date of a change to a Plan's published price (including a defined population of Providers migrated from a previous pricing model), that agreed pricing continues to apply for the period recorded in the relevant Order Form or written agreement, notwithstanding any subsequent change to the published price.
The World Camps Service Fee is payable only in respect of Checkout Bookings and is collected in accordance with Section 8. No Service Fee is payable in respect of a Direct Booking Request or any booking, deposit, instalment, or payment that a Provider handles and collects directly under Section 3.5. In World Camps's customer-facing commercial materials the Service Fee may be described as the "booking commission"; that expression and the "World Camps Service Fee" refer to the same charge, which is borne by the Provider and is not a separate charge to the Customer.
Whether a Camp Profile receives bookings through Checkout is configured at the level of that Camp Profile, and the two booking modes are mutually exclusive for a given Camp Profile:
(a) Checkout activated. Where a Camp Profile has activated Checkout, all bookings for that Camp Profile are received and settled as Checkout Bookings through the Platform, the Service Fee applies to each Checkout Booking, and the Platform does not make Direct Booking Requests available for that Camp Profile. The provisions of these Terms governing Booking Requests, acceptance, payment authorisation and capture, cancellation, refunds, and chargebacks (Sections 7 to 10) apply.
(b) Checkout not activated (Pro and Premium). Where a Camp Profile on the Pro or Premium Plan has not activated Checkout, the Camp Profile may receive Direct Booking Requests. The Provider handles, confirms, and collects payment for a Direct Booking Request directly and off-Platform; no amount is authorised, captured, or settled by the Platform; no Service Fee is payable; and the Platform's payment protections, refund mechanics, dispute resolution, complaints handling, and Cancellation Policy engine do not apply to the resulting arrangement, which is a matter between the Provider and the Customer. The right to receive Direct Booking Requests without a Service Fee is a licensed feature included in the Annual Fee for the Pro and Premium Plans.
(c) Free Listing and Marketplace Partner. A Free Listing Camp Profile is never bookable and receives neither Checkout Bookings nor Direct Booking Requests. The Marketplace Partner Plan is a Checkout Plan: its standard booking mode is the Checkout Booking, on which the Service Fee applies, and it becomes active only once the Camp Profile has completed Verification, obtained World Camps Booking Approval, and completed the payment-provider (Stripe) identity/KYC onboarding in accordance with Section 5. Where a Marketplace Partner Camp Profile has completed Verification and obtained World Camps Booking Approval but has not yet completed its Stripe onboarding, it may, as a permissible interim mode pending the go-live of that onboarding, receive Direct Booking Requests, which the Provider handles and collects payment for directly and off-Platform at no Service Fee. That interim mode is a transitional state and not a permanent entitlement: it is available only until the Camp Profile's Stripe onboarding goes live, upon which the Camp Profile operates as a Checkout Camp Profile and its bookings are received and settled as Checkout Bookings. The permanent Direct Booking Request feature described in Section 3.5(b) remains available only to Pro and Premium Camp Profiles that have not activated Checkout.
(d) Consumer disclosure. Where a Camp Profile receives Direct Booking Requests, the Provider acknowledges that World Camps will disclose to the Customer, clearly and before the Customer proceeds, that the booking and any payment are made directly with the Provider and are not covered by the Platform's payment protection or refund mechanics.
Paid Subscription Plans may be purchased through hosted online checkout or, where that is unavailable, by licence request and invoice. Purchases may be made on a self-serve basis by payment card through the hosted checkout of the Platform's third-party subscription-billing provider, or, for Enterprise arrangements and other sales-led arrangements, on the basis of an offer and invoice followed by manual activation of the subscription (in which case the invoicing terms notified with the offer apply). The Annual Fee is charged for each Camp Profile on the Plan to which it is subscribed. Subscription and billing data are processed by the subscription-billing provider and its payment gateway, separately from the Stripe Connect flow used for Checkout Bookings, as described in the Privacy Policy.
Each paid subscription has an annual term commencing on the date the subscription is activated for the relevant Camp Profile. Unless cancelled in accordance with Section 4.3 before the renewal date, the subscription renews automatically for successive annual terms at the then-current published price for the Plan (subject to any grandfathered pricing under Section 3.3), and the Annual Fee for the renewal term is charged on or around the renewal date. World Camps will send the Provider, or arrange for the subscription-billing provider to send on its behalf, a reminder in advance of each renewal date to the Provider's registered email address.
Cancellation of a paid subscription is requested through the Provider Dashboard. A cancellation request is processed by World Camps to take effect at the end of the then-current annual term; the subscription and the associated Plan features continue until the end of that term, and the Annual Fee already paid for the current term is not refunded in whole or in part on cancellation. The Provider may withdraw a pending cancellation request at any time before the end of the term. There is no self-serve immediate cancellation, and no mid-term refund of the Annual Fee.
An upgrade of a Camp Profile's Plan (for example, from Pro to Premium) takes effect immediately, and the Provider is charged a prorated adjustment reflecting the balance of the current term at the higher price. A downgrade of a Camp Profile's Plan takes effect at the renewal date, and the current Plan and its features continue until then.
World Camps does not currently offer a free trial; where a trial is offered, its terms will be stated at checkout. World Camps reserves the right to introduce a trial (including a trial that requires a payment card and converts automatically to a paid subscription unless cancelled before the end of the trial period), on terms notified at the point of sign-up and stated at checkout, in accordance with applicable law.
Where an Annual Fee is not paid when due, World Camps may, following reasonable notice, suspend the paid features of the affected Camp Profile, downgrade the Camp Profile to the Free Listing Plan, or suspend the Camp Profile in accordance with Section 19. Downgrade or suspension for non-payment does not relieve the Provider of its obligations in respect of Bookings already accepted.
To list a Programme on the Platform, the Provider must:
Onboarding proceeds in stages, and the requirements at each stage are determined at the level of the individual Camp Profile:
(a) Listing. Listing a Camp Profile is free and requires no Verification and no documentation. A Provider may create and maintain a Camp Profile as a listing without submitting any onboarding documentation and without any bookable sessions or prices.
(b) Publishing sessions or prices. Before a Camp Profile may publish bookable sessions or prices, the Provider must complete the safeguarding self-attestation that the Platform requires. That attestation is a self-certification by the Provider as to its safeguarding position; it is an attestation and not a document check, and completing it does not require World Camps to have collected or verified any document.
(c) Direct Booking Requests (Pro and Premium). A Pro or Premium Camp Profile that has completed the safeguarding self-attestation under Section 5.2(b) may receive Direct Booking Requests without completing Verification, the payment-provider (Stripe) onboarding, or World Camps Booking Approval. The right to receive Direct Booking Requests without a Service Fee is a licensed feature of the Pro and Premium Plans (Section 3.5(b)); the Provider handles, confirms, and collects payment for each Direct Booking Request directly and off-Platform.
(d) Activating World Camps Checkout. Before a Camp Profile may receive Checkout Bookings — whether on the Marketplace Partner Plan or on a Pro or Premium Plan that elects to activate Checkout — the Provider must, in respect of that Camp Profile: (i) complete Verification in accordance with Section 5.3; (ii) obtain World Camps Booking Approval; and (iii) complete the payment-provider (Stripe) identity/KYC onboarding. World Camps Checkout goes live for the Camp Profile only once both World Camps Booking Approval has been given and the Stripe onboarding is payment-ready. The World Camps verification and approval process and the Stripe onboarding are independent and may be completed in parallel; completion of the Stripe onboarding does not itself constitute, accelerate, or substitute for World Camps Booking Approval.
(e) Marketplace Partner interim mode. A Marketplace Partner Camp Profile that has completed Verification and obtained World Camps Booking Approval but has not yet completed its Stripe onboarding may, as a permissible interim mode and not a permanent entitlement, receive Direct Booking Requests at no Service Fee, as described in Section 3.5(c). On the go-live of its Stripe onboarding the Camp Profile operates as a Checkout Camp Profile and its bookings are received and settled as Checkout Bookings.
(f) Documents as a trust signal. The Provider may supply its business registration and evidence of liability insurance at any stage as a trust signal, and World Camps may display or take account of such documents accordingly. Supplying those documents is a condition of activating World Camps Checkout, and of a Marketplace Partner Camp Profile becoming active, as part of Verification under Section 5.3; it is not a condition of listing a Camp Profile, of publishing sessions or prices, or of a Pro or Premium Camp Profile receiving Direct Booking Requests.
(a) Verification. Verification is World Camps's verification, in respect of a Camp Profile, of (i) the Provider's business registration and (ii) evidence of the Provider's liability insurance. Verification is a condition of a Camp Profile activating World Camps Checkout and, on the Marketplace Partner Plan, of the Camp Profile becoming active in any booking mode (including the interim mode in Section 3.5(c)); it is not a condition of a Pro or Premium Camp Profile receiving Direct Booking Requests under Section 5.2(c), nor of listing a Camp Profile or of publishing sessions or prices. Until a Camp Profile has completed Verification and the further steps in Section 5.2(d), it may not receive Checkout Bookings. World Camps may require re-verification where documentation lapses or where World Camps reasonably considers re-verification necessary.
(b) Representations on onboarding. By completing onboarding, the Provider represents and warrants that all information submitted is true, accurate, and complete, and undertakes to keep such information current.
(c) Continuing obligations. The eligibility criteria in Section 5.1 and the compliance, safeguarding, health-and-safety, insurance, and data-protection obligations set out in these Terms apply to the Provider on a continuing basis, whether or not World Camps collects evidence of each such matter at onboarding.
The Provider is solely responsible for safeguarding access credentials to its account and for all activity occurring under those credentials. Any suspected compromise must be reported to World Camps without undue delay.
Providers must ensure that all Listing Content is accurate, complete, current, and not misleading. Listings must contain sufficient information to enable Customers to make an informed booking decision, including programme content, age group, dates, location, staff qualifications, accommodation, supervision, pricing, and any material exclusions.
Listings must not contain:
Providers must update their Listings promptly to reflect any material changes to a Programme, including changes to dates, pricing, content, staffing, venue, or cancellation status. Failure to maintain accurate Listings may result in suspension.
(a) Ordinary editorial action. World Camps may edit, reformat, translate, abbreviate, or remove Provider Content for quality, compliance, accessibility, or platform consistency purposes, without altering the substantive accuracy of the Provider's Programme information. Ordinary editorial action does not require the Provider's prior consent but may be reviewed by the Provider through the Listing edit history.
(b) Edit Override. Where World Camps exercises its right to make a substantive change to a Provider's Listing — including a change to price, dates, capacity, age range, Cancellation Policy reference, safeguarding statement, medical information, or any other clause that materially affects the Provider's commercial position or compliance posture — that action constitutes an "Edit Override". Edit Override is reserved for cases where (i) the Listing is non-compliant with applicable law or these Terms, (ii) the Listing materially misrepresents the Programme, (iii) a regulatory or safeguarding authority has issued an instruction affecting the Listing, or (iv) the Provider has failed to respond to a request to amend the Listing within the time reasonably specified by World Camps.
(c) Reason capture and audit logging. Each Edit Override action shall be (i) accompanied by a reason recorded by the World Camps operator at the time of the action, (ii) logged in the Platform audit trail with timestamp, operator identity, prior value, and new value, and (iii) notified to the Provider within one (1) Business Day, together with the recorded reason. The Provider may request reversal of an Edit Override through the Help Centre; World Camps shall determine such requests in good faith.
(d) No general monitoring obligation. Nothing in this Section 6.4 shall be construed as imposing on World Camps a general obligation to monitor Provider Content.
(a) Use of AI tools. World Camps may use artificial intelligence, machine learning, and other automated tools in connection with the Platform, including without limitation to: (i) generate Content summaries, translations, or descriptions based on Provider-submitted information; (ii) produce Programme recommendations, ranking, search ordering, or matching outputs presented to Customers; (iii) operate an AI-assisted knowledge base; and (iv) provide internal analytics, content moderation signals, and operational insights.
(b) Provider review. World Camps does not guarantee the accuracy, completeness, or fairness of any output produced by such tools. The Provider is responsible for reviewing and, where necessary, correcting any AI-generated material published in connection with its Listings.
(c) Labelling and transparency. Consistent with Article 50 of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689) and equivalent transparency principles in other jurisdictions, World Camps shall (i) identify AI-generated responses surfaced through the Platform as AI-generated, (ii) ensure that the AI-assisted knowledge-base assistant identifies itself as an AI in its first response in any conversation, and (iii) ensure that AI-assisted moderation signals affecting a Provider's Listings or account are subject to human review before any user-facing action is taken.
(d) Ranking and visibility. World Camps retains sole discretion over the design, operation, and outputs of any recommendation, ranking, search, or matching system on the Platform, and accepts no liability to the Provider in respect of the placement, visibility, or relative ranking of the Provider's Listings, save as expressly required by applicable law. World Camps publishes a high-level description of the principal parameters of its ranking system in the Provider Help Centre, in line with the transparency obligations under Regulation (EU) 2019/1150 (Platform-to-Business Regulation).
(e) AI Sub-processors and training restriction. The AI Sub-processors engaged by World Camps to power AI Features are disclosed in the Privacy Policy. World Camps's agreements with such Sub-processors prohibit the training of provider models on Platform data.
(f) Provider-side AI. Where the Provider independently uses AI tools in connection with its own operations, the Provider remains solely responsible for compliance with applicable law in respect of such use, including the EU AI Act, data protection law, and any transparency obligations owed to Participants and Customers.
(g) Exclusion of liability. To the maximum extent permitted by applicable law, World Camps excludes all liability for errors or omissions in AI-generated or automated outputs.
This Section 7 applies to Booking Requests and Checkout Bookings made through World Camps Checkout. It does not apply to Direct Booking Requests handled by the Provider off-Platform under Section 3.5(b), which are a matter between the Provider and the Customer.
(a) Acceptance Window. Where a Customer submits a Booking Request through the Platform, the Provider has an Acceptance Window within which to accept or decline the Booking Request. The Acceptance Window is the lesser of (i) seventy-two (72) hours from the time the Booking Request is submitted, or (ii) the period ending twenty-four (24) hours before the scheduled Programme start time. The Platform notifies the Provider of an incoming Booking Request contemporaneously by in-Platform notification and email. Booking Requests in respect of Programmes scheduled to start in less than twenty-four (24) hours from submission are not accepted by the Platform.
(b) Method of acceptance. The Provider accepts a Booking Request by recording acceptance through the dedicated acceptance functionality in the Provider Dashboard on the Platform. The Provider's click of "Accept" (or such equivalent control as the Platform designates from time to time) is the contractually constitutive act of acceptance, and the timestamp recorded by the Platform at that moment is the Acceptance Time. The Platform's contemporaneous in-Platform notification and email to the Customer is the operational record of the Acceptance Time and is issued on the Provider's behalf as part of Booking confirmation.
(c) Formation of the Booking Contract. On the Provider's recording of acceptance in accordance with paragraph (b), a binding contract for the delivery of the Programme is formed between the Customer and the Provider at the Acceptance Time on the terms of the Booking Request as displayed at checkout. The Provider authorises World Camps to issue Booking confirmation to the Customer on the Provider's behalf at that moment.
(d) Decline or non-response. The Provider may decline a Booking Request at any time during the Acceptance Window by recording a decline through the Provider Dashboard. A Booking Request that has neither been accepted nor expressly declined by the end of the Acceptance Window is deemed to have been declined and lapses automatically. In either case, no Booking is formed, no amount is captured against the Customer's payment method (the Platform releases the authorisation hold in accordance with Section 8.2), and the Provider has no entitlement to or in respect of the Booking Request.
(e) [Intentionally deleted in v1.9.]
(f) Responsiveness. The Provider is expected to respond to Booking Requests promptly within the Acceptance Window. Persistent failure to respond, or a pattern of declines materially inconsistent with the Provider's published Listing availability, may be reflected in the Provider's responsiveness signals on the Platform and, in the case of repeated or systemic failure, may give rise to suspension or termination under Section 19.
(g) No off-platform acceptance. The Provider shall not purport to accept a Booking Request other than through the Provider Dashboard on the Platform. Any communication outside the Platform that purports to accept or confirm a Booking Request is not effective to form a Booking through the Platform and does not create any entitlement to, or obligation in respect of, a Booking-related payment processed by the Platform. This Section 7.1(g) is without prejudice to Section 18.
(h) Permitted and prohibited grounds for decline; reason capture and pattern monitoring.
(i) Permitted grounds. A Provider may decline a Booking Request on the basis of: (A) Programme capacity or scheduling conflict; (B) eligibility criteria of the Programme (such as age, level of skill, or required prior experience) where those criteria are clearly stated in the Listing and applied consistently across Booking Requests; (C) a genuine and proportionate operational inability to accommodate a specific stated requirement, where reasonable accommodation cannot be made within the Programme as designed and operated; (D) safeguarding concerns of a nature contemplated by Section 12; or (E) any other legitimate, non-discriminatory operational reason.
(ii) Prohibited direct discrimination. Subject to paragraph (iia), a Provider shall not decline a Booking Request because a Customer, the Participant, or a member of the Customer's household possesses any characteristic protected from discrimination under applicable law in the Provider's jurisdiction of operation or in the Customer's jurisdiction of habitual residence, including without limitation race, ethnicity, national origin, religion or belief, sex, sexual orientation, gender identity, disability, age, and pregnancy.
(iia) Operational and Programme-specific carve-outs. Paragraph (ii) does not prohibit a Provider from declining a Booking Request where:
(A) the Programme is designed for a specified age band or age range, and the Participant falls outside that band, provided the age criterion is clearly stated in the Listing and applied consistently;
(B) the Programme is a single-sex Programme established to meet a specified need, the operation of which is permitted under applicable law (such as the single-sex services exemption in Section 193 of the UK Equality Act 2010 or equivalent provisions in other jurisdictions), and the Participant does not fall within the eligible sex;
(C) the Programme has, as part of a nationality-mix or cultural-balance consideration that forms a genuine and stated element of the Programme's educational design, reached its capacity for the Participant's nationality, region, or first language, provided the consideration is applied consistently and proportionately;
(D) the Provider has, on a Programme-specific basis, formed a documented assessment that it is operationally unable to safely accommodate specific medical, dietary, accessibility, safeguarding, or activity-participation requirements arising from a Participant's protected characteristic (including pregnancy), and reasonable accommodation cannot be made within the Programme as designed and operated; or
(E) any other operational requirement that is legitimate, objectively justified, and proportionate.
A decline made under this paragraph (iia) shall be recorded in the Provider Dashboard with sufficient specificity to enable the Platform to verify the basis on which the carve-out is invoked. A decline under paragraph (iia)(D) shall include a brief description of the specific operational limitation relied upon.
(iib) Retaliation and circumvention. A Provider shall not decline a Booking Request: (A) in retaliation for a complaint, review, or dispute previously submitted by the Customer through the Platform; or (B) as a pretext to procure the same or a substantially similar booking from the Customer outside the Platform (off-platform booking and circumvention being separately prohibited by Section 18).
(iii) Reason capture. When recording a decline through the Provider Dashboard, the Provider shall select a reason from the controlled list of decline reasons maintained by the Platform from time to time. The Platform reserves the right to withdraw or refuse to make available any reason category that, in its reasonable assessment, would imply or facilitate a ground prohibited under paragraph (ii). Where the Provider records a free-text "other" reason in addition to or in lieu of a controlled-list selection, that reason may be subject to Platform moderation and to the pattern-monitoring rights in paragraph (iv).
(iv) Pattern monitoring. The Provider acknowledges that the Platform may, on an ongoing basis, monitor decline rates and decline reasons across the Provider's Booking Requests for the purposes of (A) detecting indicators of discrimination or other breach of paragraph (ii), (B) calibrating the responsiveness signals referred to in paragraph (f), and (C) investigating circumvention of Section 18. The Provider shall cooperate with any such investigation in good faith, including by providing such records as the Platform reasonably requests in accordance with Section 25.
(v) Consequences of prohibited decline. A decline made on a ground prohibited under paragraph (ii) or paragraph (iib), or a purported reliance on a carve-out in paragraph (iia) that is not made out on its terms, constitutes a material breach of these Terms and may give rise to suspension or termination under Section 19. Where the decline conceals a circumvention of the Platform within the scope of Section 18.2, the World Camps Service Fee recovery mechanism in Section 18.3 also applies.
On formation of the Booking at the Acceptance Time in accordance with Section 7.1, the Provider enters into a binding contractual obligation with the Customer to deliver the Programme as described in the Listing, on the agreed dates, at the stated price, and to the standard represented.
Providers may not unilaterally alter Programme dates, content, pricing, or terms after the Acceptance Time, except with the prior written consent of the affected Customer and notification to World Camps.
Where a Provider cancels a Programme after the Acceptance Time:
For the avoidance of doubt, a Provider's decline (express or by deemed-decline under Section 7.1(d)) of a Booking Request during the Acceptance Window is not a Provider-initiated cancellation for the purposes of this Section 7.4 and is governed by Section 7.1.
Providers must respond to Customer inquiries and Booking communications within forty-eight (48) hours via the Platform's messaging system. This Section 7.5 is in addition to, and does not replace, the Acceptance Window obligation in Section 7.1.
This Section 8 applies to Checkout Bookings. Direct Booking Requests are handled and settled by the Provider off-Platform under Section 3.5(b).
Unless otherwise agreed in writing, Providers set a gross Programme price. The World Camps Service Fee is deducted from each payment at source before funds reach the Provider's Stripe balance. The gross price shown on the Platform is the total amount payable by the Customer.
(a) At the time a Customer submits a Booking Request, the Platform places an authorisation hold on the Customer's nominated payment method in the amount payable on formation of the Booking (the full Booking price, or the deposit portion under a deposit-plus-balance payment schedule). No amount is captured against the Customer's payment method at the time of the Booking Request, and the authorisation does not constitute a payment received by the Provider.
(b) On formation of the Booking at the Acceptance Time in accordance with Section 7.1, the deposit authorisation hold is captured by the Platform on the Provider's behalf once the 24-hour grace window described in Section 9.3 has expired from the time of the Customer's Booking Request, or immediately at the Acceptance Time if that occurs after the grace window has already expired. The captured amount flows directly to the Provider's Stripe Connected Account, net of the World Camps Service Fee deducted under Section 8.3.
(c) Where a Booking Request is declined by the Provider, lapses by expiry of the Acceptance Window, or is withdrawn by the Customer before acceptance, no amount is captured and the Platform arranges for the release of the authorisation hold. The Provider has no entitlement to any amount in respect of a Booking Request that has not resulted in formation of a Booking.
(d) The Provider acknowledges that, until the Acceptance Time, the authorisation hold reflects only a reservation of funds against the Customer's payment method by the card network, does not constitute a payment received by the Provider, and is subject to the standard authorisation lifetime of the relevant card network.
The World Camps Service Fee is collected automatically via Stripe's application fee mechanism on all Checkout Booking payments, including deposits and balance payments. The Service Fee is calculated on the gross Checkout Booking value — being the total amount payable by the Customer for the Booking through Checkout, including optional extras and mandatory fees and net of all discounts and promotional codes — and is charged on each instalment as it is captured, with the deposit and balance captures each carrying their proportional share of the Service Fee. The Service Fee rate applicable to a Checkout Booking is the rate in force for the relevant Camp Profile's Plan at the time that Booking is formed, and that rate applies to all amounts charged in respect of that Booking, including both the deposit and the balance captures; the rate is not re-resolved at each capture.
The treatment of the World Camps Service Fee on cancellation and refund is as follows:
Save as set out above and as otherwise expressly provided in these Terms, the World Camps Service Fee covers use of the booking technology and is earned irrespective of whether the Programme is delivered.
The World Camps Service Fee is exclusive of Stripe processing fees. Stripe processing fees are charged directly by Stripe in accordance with the Stripe Connected Account Agreement and are borne by the Provider in addition to the World Camps Service Fee. World Camps does not absorb Stripe processing fees within the World Camps Service Fee.
All Provider payouts are processed via Stripe Connect Standard connected accounts. The Platform operates a Direct Charges model under which each captured amount flows directly to the Provider's Stripe Connected Account. Providers manage their own payout schedule to their linked bank account through the Stripe dashboard and are solely responsible for configuring their preferred payout frequency.
Deposit configuration is set by the Provider at account level as a default and may be overridden at the individual Listing level, including by switching the deposit off for a particular Listing. Where no deposit applies to a Listing, the full Booking price is treated as balance and captured on the commitment date(s) determined under this Section 8.4.
Funds are captured by the Platform and become available in the Provider's Stripe balance only when they are non-refundable under the applicable Cancellation Policy. The timing of each capture is determined by (i) the deposit configuration and (ii) the Payment Schedule derived from the Provider's Cancellation Policy in effect at the time of Booking. The Platform does not impose any delay on, or restriction to, the Provider's ability to withdraw captured funds.
World Camps publishes a Payment Schedule reference in the Provider Help Centre setting out illustrative capture timings for each standard Cancellation Policy configuration. That reference is for guidance only; the contractually binding capture timing for any given Booking is that determined by the deposit configuration and Cancellation Policy in effect at the time of Booking.
The Provider is responsible for maintaining a valid, active Stripe Connected Account throughout the term of this Agreement where a Camp Profile activates Checkout. The Provider must ensure that their linked bank account is capable of receiving payouts in the Provider's settlement currency and that the account remains in good standing with Stripe. World Camps is not responsible for payout delays or failures resulting from the Provider's account configuration, Stripe account restrictions, or bank account issues.
Where a Provider's Stripe balance is insufficient to cover a required refund, Stripe may debit the Provider's linked bank account. The Provider agrees to maintain adequate funds and to clear any negative Stripe balance within seven (7) days. Failure to do so may result in suspension, platform removal, and recovery action.
Providers are solely responsible for determining, collecting, remitting, and accounting for all taxes applicable to their Programme sales, including VAT, GST, sales tax, and any local education-related levies. World Camps does not collect or remit taxes on behalf of Providers in respect of Programme sales. Providers indemnify World Camps against any tax liabilities arising from the Provider's Programmes. Tax on the Annual Fee for a Subscription Plan is addressed separately in Section 3.3.
Each Listing is denominated in a single settlement currency, determined at the Provider's onboarding based on the Provider's country of registration. Each Checkout Booking is processed end-to-end in that currency: checkout, capture, refunds processed under Section 9, and the Provider's payout are all denominated in the settlement currency. Where the payment method on file is denominated in a different currency, currency conversion on the Customer side is performed by the Customer's card issuer or bank, and World Camps is not liable for the rate applied or for any difference between it and any reference rate.
The Provider bears no currency-conversion risk on individual Checkout Bookings. Where the Provider's linked bank account is denominated in the settlement currency, no further conversion occurs at payout; where it is not, Stripe applies its then-prevailing exchange rate. Such conversion costs, together with any Stripe cross-border card fee applied where the payment method on file is issued in a country other than the Provider's Stripe connected account country, are borne by the Provider as Stripe processing fees under Section 8.3.
This Section 9 applies to Checkout Bookings. It does not apply to Direct Booking Requests, for which cancellation and refund terms are a matter between the Provider and the Customer.
Each Provider must adopt a Cancellation Policy that governs all Checkout Bookings made through the Platform. Providers must either:
The selected or configured Cancellation Policy defines the date or dates, by reference to days before the Programme start date (or a fixed calendar date), on which portions of the balance (being the Booking price less the deposit) become non-refundable to the Customer and are correspondingly charged by the Platform under the Payment Schedule described in Section 8.4. Where a Customer cancels before a scheduled charge date, the corresponding charge is never made and the Provider has no entitlement to that portion. For the avoidance of doubt, the deposit is non-refundable once the 24-hour grace period in Section 9.3 has expired. The Cancellation Policy is configured at Provider account level and applies consistently to all of the Provider's Listings; where the Platform makes Listing-level configuration available, a different Cancellation Policy may be set for an individual Listing.
Providers acknowledge that their Cancellation Policy is a material term displayed to Customers prior to Booking, and that the Platform charges and releases Customer payments strictly in accordance with the Cancellation Policy in effect at the time of Booking. Providers may not retroactively alter a Cancellation Policy so as to reduce a Customer's entitlements, or accelerate any charge, on an existing Booking.
The standard tier names — Flexible, Moderate, and Custom — are the canonical names used across the Platform, the Customer Terms, and all Platform documentation. Any Provider-facing or Customer-facing interface that displays Cancellation Policy options shall use these names.
World Camps processes refunds on behalf of Providers as their authorised agent, from the Provider's Stripe balance. Providers irrevocably authorise World Camps to initiate refund transactions in accordance with the applicable Cancellation Policy without requiring Provider sign-off on each individual refund.
Customers who submit a cancellation request within twenty-four (24) hours of their Booking Request submission will have the deposit authorisation hold released in full with no capture, irrespective of the Provider's Cancellation Policy. Because no amount is captured during the grace window, no refund call is required and the Provider's Stripe balance is unaffected. This grace period is a World Camps platform-wide consumer goodwill policy and does not apply where the Programme start date is within seven (7) days of the Booking Request.
Where a Programme is cancelled or materially disrupted as a result of a Force Majeure Event:
(a) Provider's primary refund obligation. The Provider remains the party legally obligated to refund or otherwise remedy the affected Booking in accordance with applicable consumer protection law and these Terms. The Provider may not satisfy that obligation by issuing a credit note or voucher in lieu of a cash refund except where the Customer has expressly elected to accept such an instrument in writing or where required by mandatory consumer protection law in the applicable jurisdiction.
(b) Cancellation of future captures and cash refund. World Camps will, on behalf of the Provider as its authorised agent, (i) immediately cancel any scheduled future balance captures in respect of the affected Bookings, and (ii) process a cash refund of all amounts already captured in respect of the affected Booking, other than the World Camps Service Fee (the treatment of which is set out in paragraph (c) below), to the Customer's original payment method.
(c) World Camps Service Fee. The World Camps Service Fee will, as a general rule, be retained by World Camps in respect of Bookings cancelled due to a Force Majeure Event, on the basis that the platform service has been delivered. World Camps may, in its reasonable discretion, elect to refund the World Camps Service Fee in respect of catastrophic, prolonged, or industry-wide Force Majeure Events. Any such discretionary refund of the World Camps Service Fee shall be made directly to the Customer and shall not increase the amount payable by the Provider.
(d) Mirror of Customer Terms. This Section 9.4 is drafted to mirror Section 8.7 of the Customer Terms. In the event of any inconsistency between this Section 9.4 and Section 8.7 of the Customer Terms in respect of the Customer-facing position, Section 8.7 of the Customer Terms shall prevail as between World Camps and the Customer; the Provider remains liable as set out in paragraph (a) of this Section 9.4.
(e) Limitation of World Camps's role. World Camps's obligation under this Section 9.4 is limited to facilitating the refund process as the Provider's authorised agent. World Camps is not the financial guarantor of Programme delivery or Provider performance, and is not liable to the Provider for amounts refunded to the Customer pursuant to this Section 9.4.
(f) Non-compliant Provider. A Provider that fails to support the cash-refund mechanic set out in this Section 9.4, or that purports to issue a credit note or voucher in lieu of a cash refund in circumstances not permitted by paragraph (a), commits a material breach of these Terms and may be suspended or terminated under Section 19.
Providers must at all times maintain sufficient funds in their Stripe balance or connected bank account to satisfy all potential refund obligations arising from accepted Bookings, including obligations arising under Section 9.4.
This Section 10 applies to Checkout Bookings.
Because the Provider is the merchant of record for all Bookings, chargebacks initiated by Customers or cardholders are the responsibility of the Provider. World Camps will provide evidence and support to assist with chargeback responses but is not liable for the outcome.
Upon notification of a chargeback, Providers shall cooperate with World Camps and provide all reasonably requested documentation within the timeframe required by Stripe or the card network, including Booking confirmations, signed waivers, communications with Customers, and proof of service delivery.
Providers with chargeback rates exceeding Stripe's thresholds, or World Camps's internal risk policies, may be subject to enhanced scrutiny, fund holds, or suspension from the Platform.
In the event of a successful chargeback, the World Camps Service Fee relating to the disputed amount is reversed or absorbed by World Camps; World Camps does not seek to recover it from the Provider. The Provider remains liable for any dispute fee charged directly by Stripe on the Provider's connected account.
Providers are solely responsible for complying with all applicable laws, regulations, directives, and codes of practice in every jurisdiction in which they operate or recruit Participants, including without limitation:
Providers shall maintain all licences, permits, accreditations, and regulatory approvals required to lawfully operate their Programmes and shall provide World Camps with evidence of the same upon request. Loss of any required licence must be notified to World Camps within twenty-four (24) hours.
Where a Programme operates in multiple countries, the Provider is responsible for compliance with the laws of each jurisdiction. World Camps provides no legal advice and makes no representations as to legal requirements in any specific jurisdiction.
The following safeguarding obligations are non-negotiable. Failure to comply with any safeguarding requirement constitutes a material breach entitling World Camps to immediately suspend or terminate the Provider's access to the Platform.
(a) Designation. The Provider shall designate and keep current a Safeguarding Contact — a natural person of appropriate seniority within the Provider's organisation, or, in the case of a sole-trader Provider, the Provider itself — to act as the named recipient for any safeguarding communication directed by World Camps to the Provider in relation to Programmes booked through the Platform.
(b) Availability. The Provider shall ensure that the Safeguarding Contact or an equivalent deputy is contactable by World Camps within twenty-four (24) hours during the operating period of any Programme booked through the Platform, and within a reasonable period outside operating periods.
(c) Provision of details. The Provider shall provide the Safeguarding Contact's name and contact details to World Camps on request and shall keep those details current. For the avoidance of doubt, designation of a Safeguarding Contact is not a condition of onboarding or Verification under Section 5, but is a continuing obligation of the Provider.
(a) Pre-engagement gating. Providers must ensure that all staff, contractors, volunteers, and any other individuals who have unsupervised access to Participants ("Relevant Individuals") have undergone, and passed, the criminal background checks and child-protection clearances required by law in the country of Programme delivery prior to that individual being engaged or commencing duties involving unsupervised access to Participants. No Relevant Individual may be engaged in a Programme booked through the Platform until such checks are completed and recorded.
(b) Standard of check. The Provider shall apply the higher of (i) the statutory minimum standard of check applicable in the country of Programme delivery, and (ii) any internal standard published by World Camps for the relevant market or activity category from time to time. Where international Relevant Individuals are engaged, the Provider shall procure checks covering each jurisdiction in which the Relevant Individual has resided or worked for a material period.
(c) Renewal. Background checks shall be refreshed at the cadence required by applicable law or, where no statutory cadence applies, at intervals not exceeding three (3) years.
(d) Records. The Provider shall maintain records of all background checks and clearances, including the date of the check, the issuing authority, the result, and the period of validity. Records shall be retained for the longer of (i) the period required by applicable law, and (ii) three (3) years after the Relevant Individual ceases to be engaged.
(e) Evidence on request. The Provider shall make background-check records available to World Camps on reasonable written request, including in the context of a safeguarding investigation, an audit under Section 25, or as part of a periodic compliance review.
(f) Failure to evidence. Failure by the Provider to evidence valid and current background-check records for one or more Relevant Individuals upon request from World Camps constitutes a material breach and shall result in the immediate suspension of the relevant Listings until such evidence is provided to World Camps's reasonable satisfaction.
Providers must maintain and implement a written child safeguarding policy that meets the minimum standards required by applicable law, including:
Any safeguarding incident, allegation, or concern involving a Participant must be reported to World Camps in writing within twenty-four (24) hours of the Provider becoming aware of it, in addition to any mandatory statutory reporting obligations. World Camps reserves the right to suspend the Provider's Listings pending investigation.
Where Programmes include any online, digital, or remote components accessible to Minors, Providers must comply with applicable online safety standards and implement appropriate measures to protect Participants from online harm.
Providers must conduct, document, and regularly review comprehensive risk assessments for all Programme activities, venues, and transport arrangements.
Providers must collect, securely store, and act upon medical information, allergy information, and emergency contact details provided by Customers. Providers must have written protocols for managing medical emergencies, including access to first aid and emergency services.
Providers are responsible for the physical and psychological welfare of all Participants throughout the Programme. Providers shall maintain appropriate adult-to-child ratios at all times and shall not leave Participants unsupervised.
Providers must maintain adequate insurance as specified in Section 24. Proof of insurance must be provided to World Camps upon request and prior to the first Booking being enabled.
World Camps and the Provider each act as independent Data Controllers for their respective processing activities. World Camps controls Personal Data collected through the Platform for the purposes of operating the marketplace, processing Bookings, and managing payments. The Provider controls Personal Data processed in connection with Programme delivery — including participant, medical, and emergency contact information — and is solely responsible for its own compliance with all applicable data protection laws in relation to that processing.
World Camps shares certain booking and participant data with the Provider solely to enable Programme delivery. The Provider agrees to use such data only for that purpose and for no other purpose whatsoever.
The Provider shall comply with all applicable data protection laws in connection with any Personal Data it processes relating to Participants, Customers, or other Users, including the GDPR (where applicable), the UK GDPR, the Swiss FADP, COPPA (where US participants under 13 are involved), and any other applicable national privacy legislation. The Provider is solely responsible for establishing and maintaining its own lawful basis for processing, obtaining required consents, and fulfilling its obligations as an independent Controller.
Having regard to the nature, scope, context, and purposes of its processing of Personal Data, the state of the art, the costs of implementation, and the risks of varying likelihood and severity for the rights and freedoms of Participants, Customers, and other data subjects, the Provider shall implement appropriate technical and organisational measures designed to give effect to the principles of data protection in an effective manner and to integrate the necessary safeguards into its processing activities. In particular, the Provider shall: (i) limit the collection of Personal Data to that which is strictly necessary for the relevant processing purpose; (ii) where the Provider operates digital systems, applications, forms, or consent mechanisms that it controls, configure those systems so that the most privacy-protective settings apply by default; and (iii) assess and document the risks arising from its processing of Sensitive Data and Personal Data of Minors, implement proportionate technical, organisational, and operational safeguards in light of those risks, and conduct and document a formal data protection impact assessment where required by applicable law.
The Provider shall use Personal Data received from World Camps or collected in connection with a Booking exclusively for the purposes of delivering the Programme and ensuring Participant safety. The Provider shall not:
In furtherance of the data minimisation principle, the Provider shall not collect, request, or process the following categories of Personal Data in respect of Customers or Participants, save where strictly necessary for a specific Programme delivery purpose and, where applicable, deleted promptly after that purpose has been fulfilled:
Given that Participants are frequently Minors, the Provider acknowledges heightened obligations in relation to children's Personal Data. The Provider shall process children's Personal Data only to the extent strictly necessary for Programme delivery, shall never use it for profiling, behavioural analysis, or marketing, and shall not share it with third parties except in a genuine emergency or where required by law. For participants under the age of thirteen (13) where COPPA applies, the Provider shall not collect more information than is reasonably necessary for Programme participation.
The Provider shall implement and maintain technical and organisational measures appropriate to the risk and sensitivity of the Personal Data processed, including in particular the Sensitive Data of Minors. At a minimum, the Provider shall ensure that access to Personal Data is limited to staff with a legitimate need, that data is stored and transmitted securely, and that staff handling Personal Data are aware of their obligations.
In the event of a Personal Data breach involving data received from World Camps or relating to Users, the Provider shall notify World Camps in writing within twenty-four (24) hours of becoming aware of the breach, providing details of the nature of the breach, the categories and approximate volume of individuals affected, and the steps taken or proposed to address it. The Provider shall cooperate fully with World Camps and shall not communicate with affected individuals without World Camps's prior approval unless required to do so by applicable law.
The Provider shall not retain Personal Data of Participants for longer than is necessary for Programme delivery and any applicable legal retention obligations. As a general guide, operational participant data should be deleted within thirty (30) days of Programme end; legally required records such as incident reports and consent forms may be retained for up to seven (7) years. The Provider shall securely delete or anonymise Personal Data upon expiry of the applicable retention period or upon written request from World Camps.
Where the Provider transfers Personal Data received from the Platform, or relating to Participants or Customers, to a country, territory, or international organisation outside the European Economic Area, the United Kingdom, or Switzerland (each a "Third Country"), the Provider shall:
Each party undertakes to keep the other's Confidential Information strictly confidential and not to disclose it to any third party without the prior written consent of the disclosing party, except as permitted under these Terms.
Confidential Information may be disclosed:
The Provider acknowledges that World Camps's Platform technology, algorithms, fee structures, business relationships, and User data constitute World Camps's Confidential Information and shall not be disclosed, reverse-engineered, or exploited for competitive purposes.
All information relating to Participants — including identity, medical, educational, and financial data — is strictly confidential and may be used by the Provider solely for the delivery of the applicable Programme.
Confidentiality obligations shall survive termination or expiry of this Agreement for a period of five (5) years.
All Intellectual Property Rights in the Platform, including software, design, brand, trademarks, domain names, and technology, are and remain the exclusive property of World Schools Sarl. No licence to use World Camps's IP is granted beyond what is strictly necessary to use the Platform in accordance with these Terms.
The Provider grants World Camps a non-exclusive, royalty-free, worldwide, sublicensable licence to use, display, reproduce, translate, and distribute the Provider's Content on the Platform and in World Camps's marketing materials for the purpose of promoting the Provider's Programmes.
The Provider warrants that:
World Camps may use aggregated, anonymised Platform data for product improvement, analytics, market research, and AI model development, provided such data cannot be used to identify individual Users, Participants, or Providers.
World Camps may invite Customers and Participants to submit reviews, ratings, testimonials, photographs, and other feedback relating to Programmes through the Platform ("Customer UGC"). The Provider acknowledges that the publication of Customer UGC is a core function of the marketplace, that World Camps does not warrant the accuracy, fairness, or completeness of any individual item of Customer UGC, and that World Camps shall not be liable to the Provider for the content of any Customer UGC. The Provider shall not directly or indirectly solicit, fabricate, incentivise, or manipulate Customer UGC, offer any consideration in exchange for favourable Customer UGC, or seek to suppress unfavourable Customer UGC by any means.
The Provider may respond to Customer UGC concerning its Programmes using the response functionality made available on the Platform. Any response, comment, or other content submitted by the Provider in connection with Customer UGC (including text, images, and links) constitutes Content for the purposes of these Terms and is subject to the licence granted under Section 16.2 and the warranties given under Section 16.3. The Provider shall not, in any response or other Platform communication: (i) disclose Personal Data of the Customer, the Participant, or any third party without the relevant lawful basis and consent; (ii) make defamatory, discriminatory, harassing, or threatening statements; or (iii) reveal Confidential Information of any party.
World Camps reserves the right, at its sole discretion and without obligation, to moderate, edit, reject, suspend, or remove any Customer UGC or Provider response that World Camps reasonably considers to be unlawful, defamatory, abusive, misleading, fraudulent, fabricated, in breach of these Terms, or otherwise inconsistent with the integrity of the Platform. World Camps is not obliged to monitor Customer UGC and, to the maximum extent permitted by applicable law, accepts no liability for the content of Customer UGC published on the Platform.
(a) Camp Rules only. The Provider may publish, through the dedicated Camp Rules functionality on the Platform, Camp Rules relating to one or more of its Programmes. The Provider shall not publish, upload, or otherwise make available on the Platform any other Provider-authored consumer-facing instrument purporting to govern the contractual or data protection relationship between the Customer and the Provider, including without limitation: (i) Customer Terms and Conditions, (ii) Cancellation Policies (other than as configured through the Cancellation Policy customisation tools in Section 9.1), (iii) privacy notices or privacy policies, (iv) cookie or tracking notices, (v) waivers, indemnities, or limitation-of-liability instruments, or (vi) any document inconsistent with the Customer Terms or the Privacy Policy.
(b) Reason. The Platform operates on a single, World Camps-authored consumer-facing legal stack (Customer Terms, Privacy Policy, Cookie Policy). Permitting Provider-authored consumer instruments would (i) create unmanageable conflict with that stack, (ii) undermine the independent-controller architecture set out in Section 14.1, and (iii) expose Customers to inconsistent or weaker rights than those granted under the Customer Terms.
(c) Permitted ancillary content. Nothing in this Section 16.8 prevents the Provider from publishing Programme-specific operational content within the Camp Rules functionality, including (without limitation) packing lists, equipment requirements, behavioural expectations, dietary information, drop-off and pick-up logistics, dress codes, on-Programme communication policies, and similar operational rules. Where the Provider wishes to communicate substantive consumer-protection information that is required by law in the Provider's jurisdiction, the Provider shall submit that information to World Camps for incorporation into the relevant Listing or for review against the Customer Terms.
(d) Existing Provider content. The Provider shall, on the effective date of this version of the Terms, review any existing consumer-facing content it has published on the Platform and, where such content falls within the scope of paragraph (a), remove or migrate it to the Camp Rules functionality within thirty (30) days. World Camps may, in its sole discretion, remove any content not so migrated.
(e) Breach. A breach of this Section 16.8 constitutes a material breach of these Terms and may result in immediate suspension under Section 19.
World Camps may identify the Provider as a Provider on the Platform and may use the Provider's name and logo to refer to the Provider as a customer of World Camps in World Camps's own marketing and promotional materials and channels. This licence is limited to accurate identification of the Provider as a World Camps customer and is separate from the licence in Section 16.2 (which concerns the promotion of the Provider's Programmes). The Provider may opt out of this reference use at any time by written notice to World Camps, following which World Camps shall cease further such use within a reasonable period. The Provider retains all rights in its name and logo, and World Camps shall use them in accordance with any reasonable brand guidelines the Provider supplies.
The Provider represents, warrants, and undertakes to World Camps, on a continuing basis throughout the Term, that:
Providers shall not:
(a) Scope. This Section 18.2 protects Checkout Bookings and the World Camps Service Fee associated with them. It applies in respect of a Camp Profile that has activated Checkout, and in respect of any Customer whose Booking or inquiry in relation to that Camp Profile is or would be a Checkout Booking. It does not restrict a Provider from handling and collecting payment for a Direct Booking Request under Section 3.5(b) on a Camp Profile that has not activated Checkout, which is a permitted, licensed feature and does not constitute circumvention. It likewise does not restrict a Marketplace Partner Camp Profile operating in the interim mode described in Section 3.5(c) from handling and collecting payment for Direct Booking Requests received during that interim mode, which do not constitute circumvention.
(b) Prohibited conduct. In respect of the bookings and Customers within the scope of paragraph (a), the Provider shall not, and shall procure that its officers, employees, contractors, agents, and affiliates shall not:
(i) engage in any off-platform transaction with a Customer in respect of a Programme generated or facilitated through the Platform, or otherwise circumvent the World Camps Service Fee;
(ii) request or accept direct payment from any Customer for a Booking made or generated through the Platform;
(iii) include in any Listing, Platform message, Camp Rules, or other Platform Content any external contact details (including email addresses, telephone numbers, social-media handles, third-party booking URLs, or links of any kind directing Customers off the Platform), save for (A) details published by World Camps as part of the Provider's verified Listing fields, or (B) details required for safeguarding, emergency contact, or operational coordination during Programme delivery;
(iv) solicit, encourage, or accept any Booking, deposit, instalment, or payment from a Customer outside the Platform in respect of any Programme, where that Customer first contacted the Provider or first became aware of the Provider through the Platform in relation to a Camp Profile that has activated Checkout, regardless of how the Provider subsequently obtained the Customer's contact details; or
(v) offer or apply any discount, incentive, rebate, or other consideration in exchange for a Customer agreeing to book or pay outside the Platform.
(c) Tail Period. The prohibitions in paragraphs (b)(iv) and (b)(v) above apply in respect of any Booking from a Customer during the Tail Period applicable to that Customer and Provider. Any Booking accepted by the Provider during the Tail Period from a Customer falling within scope of those paragraphs, in respect of a Camp Profile that has activated Checkout, shall be processed through the Platform as a Checkout Booking.
(d) No circumvention by mode-switching. The Provider shall not activate, deactivate, or configure Checkout on a Camp Profile, or move a Customer between Camp Profiles or booking modes, for the purpose or with the effect of avoiding the World Camps Service Fee on a booking that would otherwise be a Checkout Booking within the scope of paragraph (a).
(a) World Camps Service Fee recovery. Where the Provider has accepted a Booking in breach of Section 18.2, World Camps may, in addition to any other remedy available to it under these Terms or at law, recover from the Provider an amount equal to (i) the World Camps Service Fee that would have been payable in respect of that Booking had it been processed through the Platform, plus (ii) a reasonable administrative charge of fifteen percent (15%) of the amount in (i) to reflect investigation, enforcement, and reconciliation costs. The parties acknowledge that this amount is a genuine pre-estimate of the loss suffered by World Camps and not a penalty.
(b) Audit scope. Without limiting the audit rights set out in Section 25, the Provider shall, on reasonable prior written notice from World Camps, provide such information from its booking records, financial records, and customer correspondence as is reasonably required to detect, investigate, and quantify any suspected breach of Section 18.2. The Provider shall cooperate in good faith with any such enquiry.
(c) Cumulative remedies. The remedies in this Section 18.3 are cumulative with, and not in substitution for, any rights of suspension or termination available to World Camps under Section 19 (including for material breach) and the indemnity available to World Camps under Section 20.
Either party may terminate this Agreement on thirty (30) days' written notice. During the notice period, and notwithstanding the expiry of the notice period, the Provider shall continue to honour all Bookings accepted before the effective date of termination, including any Bookings with Programme start dates after the effective date of termination. The Provider's obligations in respect of such Bookings — including Programme delivery, refund processing, safeguarding, insurance, confidentiality, and data protection — shall survive termination until those Bookings have been fully performed or cancelled in accordance with the applicable Cancellation Policy. Termination of this Agreement does not entitle the Provider to a refund of any Annual Fee, which is governed by Section 4.3.
World Camps may immediately suspend a Provider's account and Listings without notice where World Camps determines, at its absolute discretion, that:
World Camps may terminate this Agreement immediately and without compensation where:
Upon termination:
The Provider shall indemnify, defend, and hold harmless World Schools Sarl and its officers, directors, employees, affiliates, and agents from and against any and all claims, demands, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
World Camps shall promptly notify the Provider of any claim for which indemnification is sought. The Provider shall assume conduct of the defence at its own expense, provided that World Camps may participate in the defence with counsel of its own choosing at its own cost. The Provider shall not settle any claim without World Camps's prior written consent where the settlement imposes any obligation on or adversely affects World Camps.
To the maximum extent permitted by applicable law, World Camps excludes all liability for:
World Camps's aggregate liability to the Provider under or in connection with this Agreement shall not exceed the total of (i) the World Camps Service Fees actually received by World Camps in respect of the Provider's Checkout Bookings, and (ii) the Annual Fees actually received by World Camps from the Provider, in each case in the three (3) month period immediately preceding the event giving rise to the claim.
Nothing in this Agreement excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.
The Provider acknowledges that it has independently assessed the suitability of the Platform for its business, and that the commercial terms (including the Subscription Plan, Annual Fee, World Camps Service Fee, and payout schedule) reflect an appropriate allocation of risk between the parties.
Neither party shall be in breach of these Terms for any failure or delay in performing its obligations where such failure or delay results directly from a Force Majeure Event, provided the affected party:
In a widespread Force Majeure Event affecting multiple Providers:
Force Majeure does not relieve the Provider of its obligations to issue cash refunds to Customers in accordance with applicable consumer protection law and Section 9.4 of these Terms. The Provider remains the merchant of record regardless of the cause of cancellation.
These Terms are governed by and construed in accordance with the substantive laws of Switzerland, without regard to its conflict of laws principles.
Subject to Section 23.3, all disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland.
Prior to commencing litigation, the parties agree to attempt good faith resolution through the following escalation process:
Either party may seek urgent interlocutory or injunctive relief from any competent court without following this escalation process.
These Terms are drafted in English. In the event of any conflict between an English version and any translation, the English version shall prevail.
Providers must maintain, at all times during the Term and for a period of three (3) years thereafter, insurance coverage that is adequate and appropriate to the nature, scale, and jurisdiction of their Programme. At a minimum, Providers must hold coverage in the following categories:
Coverage limits must be adequate and proportionate to the nature and scale of the Provider's Programme, the number of Participants, the activities involved, and the legal environment of the jurisdiction in which the Programme operates. World Camps publishes an Insurance Guidance Schedule (available in the Provider Help Centre) setting out recommended coverage benchmarks by market and Programme type. Where World Camps publishes binding minimum coverage requirements under Section 24.3, those requirements shall constitute the contractually required floor for Providers operating in the relevant market or activity category. The Provider is responsible for ensuring that its coverage meets or exceeds the higher of (i) the applicable statutory minimums in its operating jurisdiction, (ii) any binding minimums published by World Camps under Section 24.3, and (iii) the levels otherwise commercially reasonable having regard to the factors set out in this Section 24.2.
World Camps reserves the right to publish and update minimum insurance requirements for specific markets, Programme types, or activity categories via its Insurance Requirements Schedule, which forms part of World Camps's published platform policies. Where a market-specific requirement is published, Providers operating in that market must comply within the timeframe specified in the notice of change. World Camps will provide reasonable advance notice of any new or increased market-specific requirements.
All insurance policies must be placed with reputable, licensed insurers. Providers must:
Failure to maintain adequate insurance is a material breach of this Agreement and may result in immediate suspension of the Provider's Listings until coverage is reinstated and evidenced.
World Camps reserves the right to audit Provider compliance with these Terms, including safeguarding policies, background-check records, data protection practices, insurance coverage, licensing, and financial obligations, on reasonable prior written notice of seven (7) business days.
Providers shall cooperate with World Camps in responding to any regulatory, supervisory authority, law enforcement, or court requests relating to the Provider's Programmes or use of the Platform.
Providers shall retain all documentation relevant to their compliance with these Terms, including safeguarding records, background-check evidence, consent forms, insurance certificates, and financial records, for a minimum of ten (10) years in respect of financial and transaction records, and a minimum of seven (7) years in respect of all other records, or such longer period as may be required by applicable law.
The Platform utilises third-party services including Stripe for payment processing of Checkout Bookings and the Platform's third-party subscription-billing provider for subscription billing. World Camps is not responsible for the operation, availability, or terms of any third-party service. Providers are bound by the Stripe Connected Account Agreement in addition to these Terms where a Camp Profile activates Checkout. World Camps makes no warranty regarding the uninterrupted availability of any third-party service.
World Camps reserves the right to modify, suspend, or discontinue any aspect of the Platform at any time. World Camps will provide reasonable advance notice of material changes where practicable.
World Camps may update these Terms from time to time. Material changes will be notified to Providers by email with thirty (30) days' advance notice. Continued use of the Platform after the effective date of changes constitutes acceptance. If a Provider does not accept material changes, it may terminate this Agreement on notice before the effective date. A change to a published World Camps Service Fee rate or Subscription Plan price takes effect in accordance with this Section 27.2 and, in the case of a Service Fee rate, applies only to Checkout Bookings formed after the change takes effect; grandfathered pricing agreed in writing continues to apply for the period recorded under Section 3.3.
These Terms, together with any Order Form and incorporated policies, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that right or remedy.
Nothing in these Terms shall create or be deemed to create a partnership, joint venture, employment, or agency relationship between World Camps and the Provider.
The Provider may not assign, transfer, novate, or sub-contract any of its rights or obligations under these Terms without World Camps's prior written consent. The Provider shall notify World Camps in writing of any change in the direct or indirect ownership or control of the Provider that results in a person or group of persons acquiring more than fifty percent (50%) of the voting rights or economic interest in the Provider, as soon as reasonably practicable and in any event within thirty (30) days of completion of the change. Where the Provider sub-contracts any element of Programme delivery to a third party (including, without limitation, accommodation, transport, activity delivery, or supervision), the Provider remains fully responsible to World Camps and to Participants for the sub-contractor's performance and for ensuring the sub-contractor's compliance with applicable law, including safeguarding, health and safety, and data protection obligations. Following a notified change of control of the Provider, or upon becoming aware of a material sub-contracting arrangement that may affect safeguarding continuity, World Camps may suspend the Provider's account pending review. World Camps may assign or novate this Agreement in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, without the Provider's consent.
All notices under this Agreement shall be in writing. Formal legal notices to World Camps shall be sent by email to legal@world-camps.org. Notices from World Camps to the Provider will be sent by email to the address specified during onboarding or delivered by in-Platform notification. General account, licence, upgrade, and cancellation queries may be directed to support@world-camps.org, and billing, invoice, and subscription queries to billing@world-camps.org. A notice shall be deemed delivered on the next Business Day following successful transmission, in the absence of any bounce or delivery failure notification.
World Schools Sarl Route de la Bernadaz 5A, 1094 Paudex, Switzerland VAT: CHE-265.655.087
