Understanding Booking Statuses

Your booking goes through several stages from request to completion. Here's what each status means.

All booking statuses

Request sent — awaiting the camp's response Your booking request has been sent. The camp has 72 hours to respond — less if the session starts sooner. Nothing has been charged. While you wait, you can message the camp, or withdraw the request at no cost.

Accepted · not yet charged The camp has said yes, and your 24-hour free-cancellation window is still open. Nothing has been charged yet. (If the camp starts within a week, the first payment can be taken as soon as the camp accepts.)

Deposit paid Your deposit has been charged and your child's spot is reserved. Further instalments of the balance are charged automatically as they fall due, following your camp's cancellation policy.

Confirmed Everything due so far has been paid. Check for any forms or preparation items the camp has requested — you'll find your next upcoming booking under the Upcoming tab of My bookings.

At camp — the camp is happening now Your child is currently at camp. You may receive updates from the camp during this time.

Completed — the camp has ended The camp session is complete. You can leave a review to share your experience with other families.

Declined The camp said no to your request. Nothing has been charged.

Expired The camp didn't answer in time. Nothing has been charged. You can send a new request or look at other sessions.

Withdrawn You withdrew your request before the camp answered. Nothing was charged.

Payment failed A scheduled payment didn't go through. Update your card from the booking page so the payment can be taken again.

Cancelled — the booking was cancelled This booking was cancelled — by you, or by the camp. What happens to your money depends on who cancelled and when:

• If you cancelled before anything was charged, nothing was taken — there is nothing to refund.
• If you cancelled after your deposit (or part of the balance) was charged, that money is not refunded. Only payments that hadn't been charged yet are cancelled.
• If the camp cancelled a booking it had already confirmed, you are refunded everything you were charged, in full.

See "Cancellations and Refunds" for the full picture.

You may occasionally see a few other statuses — Payment under review, Partially refunded, Refunded or Disputed. Each one means our team or the camp is handling something on the payment side; the booking page explains what it means for you.

Where to check your status

You can view your booking status in several places:

• My bookings — shows all your bookings, sorted into four tabs: Upcoming, Drafts, Past and Cancelled
• Account — shows your next upcoming booking at a glance
• Email notifications — you'll receive updates when your status changes

Tip: in Account → Settings → Notifications you choose which updates you get by email and in-app.

Actions by status

What you can do depends on your booking status:

• Request sent: withdraw the request at no cost (nothing has been charged yet), message the camp, wait for the camp's response
• Accepted · not yet charged: cancel at no cost within your 24-hour window, message the camp, complete required forms
• Deposit paid / Confirmed: view details, cancel (see "Cancellations and Refunds" for what stays charged), message the camp, complete required forms, review camp details
• At camp: view camp contact info, check for updates
• Completed: leave a review, book again, view receipts
• Payment failed: update your card from the booking page
• Cancelled / Declined / Expired / Withdrawn: view what was charged and what wasn't, book again