Peak Tennis International – Austria

General Policy Cancellations are non-refundable, except under specific medical or force majeure circumstances outlined below. Extraordinary Medical Circumstances Refunds may be granted in case of a serious medical issue supported by documentation: •Full refund if cancellation is made at least 2 weeks before camp start. •50% refund if made 1–2 weeks before start. •No refund for cancellations made less than 1 week before camp. Force Majeure In case of uncontrollable events (natural disasters, pandemics, etc.), PTI may, at its sole discretion, offer a partial or full refund. No Refunds For Partial Attendance Late arrivals, early departures, or partial attendance will not be refunded. Camp Cancellation by PTI If PTI cancels the camp (excluding force majeure), all payments will be refunded in full. PTI is not responsible for travel or accommodation costs incurred.

Our leadership team includes certified coaches, wellness experts, and support staff, each responsible for specific camper groups. Campers are supervised at all times, from activities to downtime, ensuring both safety and personalized guidance.

Staff members include certified tennis coaches, physiotherapists, mindset coaches, and youth mentors. Credentials include PTR Professional, Swiss Tennis Trainer C, WHM Instructor, and First Aid certification. Each role is filled by professionals with both technical expertise and experience working with youth.

Yes, all staff members undergo thorough background checks, including criminal record screening, as part of our child safeguarding and risk prevention procedures.

Before each camp session, staff attend intensive training on safety, communication, inclusivity, and emergency protocols. Continuous professional development is encouraged, with many team members holding advanced coaching, health, and education certifications.

PTI welcomes campers from diverse cultural, linguistic, and social backgrounds. We promote respect, empathy, and global awareness through group activities, open dialogue, and a team trained in cultural sensitivity. Our inclusive environment ensures every kid feels seen, valued, and supported.

Kids are expected to show respect, participate actively, and follow daily guidelines. Strict rules prohibit bullying, substance use, and unsafe behavior. Consequences may include restricted privileges or dismissal from camp. All staff members are trained in behavioral management and child protection policies.

We have a no-phone policy to encourage real-life connections and presence. Kids may bring one device, which is collected and stored securely. Phones are returned during designated times for brief check-ins if needed.